Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 1, 2025
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 24, 2025
Completed: Dec 2, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 24 → Nov 24
Created
▶ Running
0
0
Nov 24 → Nov 24
Ready for Scheduling
▶ Running
0
0
Nov 24 → Nov 25
Assigned
▶ Running
1
1
Nov 25 → Nov 25
Entered
▶ Running
0
1
Nov 25 → Nov 25
Ready for Scheduling
▶ Running
0
1
Nov 25 → Nov 25
Assigned
▶ Running
0
1
Nov 25 → Dec 1
Scheduled
▶ Running
2
3
Dec 1 → Dec 2
Tech On Site
▶ Running
1
4
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Nov 24, 2025
Due: Dec 1, 2025
Completed: Dec 2, 2025 (on time)
⏱️
14.3d in Ready to Bill
Longest Stage
🔄
8 transitions
Status Changes
⚠️
14.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jose Gutierrez — scheduling delays attributed to technician, not coordinators
Visit 1
Nov 24, 2025
Visit 2
Dec 1, 2025
AI Analysis
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Generating AI analysis...
🎫
Case #00546221
6008231444
Closed
SYS-GC-7890A-E
Repair
OTS HS inquiry ARP STD
🚨
Primary Delay
14.3 days stuck in "Ready to Bill"
⏱️
Total Delay
14.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
2.1d
/ 2.0d SLA
Tech On Site
1.0d
/ 1.0d SLA
Ready to Bill
14.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
🔒
Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 162 miles. Zone 4
🔧
Work Performed
Customer described issues of a vial pressure shutdown, which prevented the headspace to start sample runs. Ran
the headspace leak and restriction test, and saw the instrument fail at stage 1 of the needle restriction test, with
P=0.6. Replaced the old sample probe with a new one that the customer had in their inventory. However, that only
gave marginal improvements. Replaced the entire flow block manifold. Again, there were only slight improvements
to the pressure. Replaced SV1, the vial pressurization valve. No real improvements were seen at this point. Verified
that the correct vial pressurization gas was configured correctly on the headspace. Investigated the gas sensor
calibrations, as the flows and pressures were out of the typical range while running the leak and restriction test.
Calibrated the vial flow and pressure sensors, and immediately saw flows and pressures that one would expect
while the headspace is idle. Re-ran the leak and restriction test, which passed.
⚠️
Problem Description
SYS-GC-7890A-E
Repair
OTS HS inquiry ARP STD
📄
Description
7697A Headspace Sampler, 12
📞
Call Description
DEC 2025 GC REPAIR
📅
WO-01316814 - Repair - G4556A - BISHOP - OXEA Corporation
Dec 1, 2025 1:00pm – 5:00pm
Work Order: WO-01316814
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008231444
Location: OXEA Corporation
Address: US Hwy 77 S, BISHOP, TX 78343
Manufacturer:
Model #: G4556A
Serial #: CN14350031
Contact Name: Wendy Rangel
Contact Phone: 3615339547
Contact Email: wendy.rangel@oxea.com
Timeline
📞
📋
Work Order:
WO-01316814
Type:
Repair
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🆕
👷
Technician:
Jose Gutierrez
⏱️
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
2h 36m
📅
Scheduled For:
2025-12-01T18:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
5d 19h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 4, 157
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
8h 4m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
18h 57m
📨
🧾
Invoice Number:
SM-249754
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.8 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days
ℹ️ Work Order Details
Technician
Jose Gutierrez
Work Details (10)
Name
Type
Status
Qty
Amount
Date
WL-03020179
Labor
Open
2.5
$0.00
Nov 25, 6:11 PM
WL-03020180
Labor
Open
2.5
$285.00
Nov 25, 6:11 PM
WL-03020181
Labor
Open
2.5
$0.00
Nov 25, 6:11 PM
WL-03020182
Travel
Open
153
$718.00
Nov 25, 6:11 PM
WL-03020183
Travel
Open
153
$0.00
Nov 25, 6:11 PM
WL-03023022
Labor
Open
2.5
$0.00
Dec 1, 9:09 PM
WL-03023023
Labor
Open
4
$456.00
Dec 1, 9:09 PM
WL-03023024
Labor
Open
2.5
$0.00
Dec 1, 9:09 PM
WL-03023025
Travel
Open
157
$718.00
Dec 1, 9:09 PM
WL-03023026
Travel
Open
157
$0.00
Dec 1, 9:09 PM