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WO-01316877 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Rogers SP — 1978 GA Hwy 147, Reidsville GA, 30453

Nov 24, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (38 biz days late)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Jan 27, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Jan 2, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 26 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 26, 2026
14 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 24, 2025 Tech Off Site: Jan 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Jan 2 Ready for Scheduling ▶ Running 25 25
Jan 2 → Jan 5 Assigned ▶ Running 1 26
Jan 5 → Jan 26 Scheduled ▶ Running 14 40
Jan 26 → Jan 26 Reschedule ▶ Running 0 40
Jan 26 → Jan 27 Scheduled ▶ Running 1 41
Jan 27 → Jan 27 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 44.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Jan 27, 2026 (3 days early)
📅
41.9 days Total Age
⏱️
25.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
39.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546086
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service. Equipment: 31 https://www.ebiotrack.com/inspection.php?iid=31368 07/03/24 11:13:52 am Invoice Flag ATTENTION. This customer requires a quote on all repairs Backup Contact Charity Hill chill3@TeamCenturion.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nancy Pence
Owner
Shelby Robinson
Created
Nov 22, 2025
Work Orders from this Case (1)
WO-01316877 (current) Invoiced
Inspection • Henry Holmes
Created: Nov 24, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 25.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
25.9d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
16.1d / 2.0d SLA
Reschedule
0.6d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/26/26 AJinerson - Called Charity again to follow up and reschedule at (912) 557-7111. Confirmed ok to reschedule to tomorrow, 1/27 with same arrival time between 1130am-130pm. 


1/26/26 AJinerson - Sent email to Charity needing to reschedule our visit due to the inclement weather - tech not able to travel due to the icy roads/poor conditions. Offering to reschedule to tomorrow, 1/27 with arrival between 12pm-2pm EST.


1/26/26 AJinerson - Called site to let them know that we will need to reschedule due to inclement weather. No answer and phone disconnected itself after 1 min 19 seconds. 


1/5/26 AJinerson - Received email back from Charity confirming tech visit for Monday, 1/26 with eta between 11:30am-1:30pm.

Sent email back confirming we have tech scheduled for date/time and included list of tools/equipment.

POC onsite: Charity Hill

Arrival Instructions:

Special instructions:


1/5/26 AJinerson - Sent email to Charity Hill (per notes as additional contact) offering tech visit on Monday, 1/26 with eta between 11:30am-1:30pm.


1/5/26 AJinerson - Called (912) 557-7111 to schedule tech visit. No answer after 1 min 20 seconds and call disconnected itself. 


12/23/2025 LHill-Called 912-557-7111 for Nancy Pence to confirm contact and equipment. She is no longer there. Jenna is the new POC. 


Scheduling ahead needed: Yes 


Certain day or time: M-F 8 AM-5 PM 


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service. Equipment: 31 https://www.ebiotrack.com/inspection.php?iid=31368 07/03/24 11:13:52 am Invoice Flag ATTENTION. This customer requires a quote on all repairs Backup Contact Charity Hill chill3@TeamCenturion.com

Timeline

📞
Case Linked Nov 22, 12:00 AM
Case Number: 00546086
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 26.0 business days
👷
▶
2 Technician Assigned Jan 2, 9:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38d 21h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 5, 2:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 3d 5h
🚨 15.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 26, 9:35 AM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 18h
📅
▶
2 Dispatch Scheduled Jan 26, 2:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 4h 26m
⏳ 2.0 business days
🔧
Status: Tech On Site by Henry Holmes Jan 27, 5:35 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 1d 3h, 0m
⏱️
▶
3 5x Labor Added Jan 27, 5:41 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Henry Holmes
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Jan 28, 5:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Feb 1, 8:31 PM
Invoice Number: SM-252463

Bottlenecks

Ready for Scheduling
Duration: 25.9 business days (threshold: 1.0 business days)
Exceeded by 24.9 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00546086
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Henry Holmes
Scheduled
Jan 27, 11:30 AM
Created
Nov 24, 11:31 AM
Invoice #
SM-252463

Work Details (5)

Name Type Status Qty Amount Date
WL-03080581 Labor Open 4.25 $0.00 Jan 27, 5:41 PM
WL-03080582 Labor Open 3 $1,195.00 Jan 27, 5:41 PM
WL-03080583 Labor Open 0.5 $0.00 Jan 27, 5:41 PM
WL-03080584 Travel Open 225 - Jan 27, 5:41 PM
WL-03080585 Travel Open 22 - Jan 27, 5:41 PM

Details