2/9/26 DPatton - tech has Repair on inspection WO. OK to proceed?
1-26 Mburris called and set w / Shahnaz at 702-382-1599 asked for a later date 2-2
11-25 Mburris email sent to POC
🔧Work Performed
2/2/2026
Annual Equipment Electrical Safety Test And Calibration Service. was able to calibrate 108 pcs will return next day to complete inspection and calibration.
2/3/2026
Annual Equipment Electrical Safety Test And Calibration Service. was able to calibrate 90 pcs will return 2/5/2026 to complete inspection and calibration.
Repair-ABS-952201238542PW-G-2302
Refrigerator was not cooling down. Inspected the compressor for signs of thermal overload or overheating; hardware appeared to be operating within normal physical limits.Re-established power to the unit and calibrated the temperature settings to 37°F.As the unit had been decommissioned/unplugged for over 60 days, I advised the client to allow for a full cooling cycle to reach the set point. I recommended monitoring the temperature stability over the next 24 hours to ensure consistent performance.
2/5/2026
completed inspection and calibration
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
239 pcs
https://www.ebiotrack.com/inspection.php?iid=31373
📧
Email: EMSAR Request for service at Cliff Shadows
Completed Nov 25, 2025
To: ssaybe@phg.vegas
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Cliff Shadows
Body:
Hi Shahnaz Saybe,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Cliff Shadows. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 12-4 with an arrival window between 10am and 11:30am. Please let us know if this works for you, o
📅
WO-01316900 - Inspection - Las Vegas - Cliff Shadows
Feb 2, 2026 12:00pm – 6:00pm
Work Order: WO-01316900
Account: Priority Health Group
Customer Case Number:
Location: Cliff Shadows
Address: 3425 Cliff Shadows Parkway Suite 250, Las Vegas, NV 89129
Manufacturer:
Model #:
Serial #:
Contact Name: Shahnaz Saybe
Contact Phone:
Contact Email: ssaybe@phg.vegas
Due Date: 1/30/2026
Timeline
📞
Case Linked Nov 23, 6:00 AM
Case Number:00546137
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 24, 12:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 25, 8:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:a0hVU0000029HN3YAM, Michael Russell
🚨40.0 business days
📅
▶
2
Dispatch Scheduled Jan 26, 2:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:62d 6h
⚠️6.0 business days
🔧
Status: Tech On Site by Michael RussellFeb 2, 12:04 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 21h
🚗
▶
2
Status: Tech Off Site Feb 2, 8:39 PM
Status: Tech Off Site → 5x Labor Added
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 6, 24
🔧
Status: Tech On Site by Michael RussellFeb 3, 5:08 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:20h 29m
🚗
Status: Tech Off Site by Michael RussellFeb 3, 6:51 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 42m
⏱️
4x Labor Added Feb 3, 7:14 PM
Type:Labor, Travel
Status:Open
Qty:1, 5, 2, 24
⏳2.6 business days
🔧
Status: Tech On Site by Michael RussellFeb 5, 4:06 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:1d 21h
⏱️
▶
2
5x Labor Added Feb 5, 10:48 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 42m, 0m
⏳2.1 business days
💵
Status: Billing Review by Diane PattonFeb 9, 1:46 PM
From:Closed
To:Billing Review
Duration in Previous:3d 14h
⏳4.0 business days
📄
Status: Ready to Bill by Scott BerryFeb 12, 11:16 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 21h
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Feb 17, 6:38 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254215
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Tech Off Site
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)