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WO-01316904 ↗ ServiceMax

NaphCare • Inspection • PSM

📍 Naphcare - Washington County Jail — 215 SW Adams Ave, Hillsboro OR, 97123

Nov 24, 2025 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (33 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 2, 2025
3 business days (counted)
Running total: 4 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Dec 2 → Jan 12, 2026
27 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 16, 2026
4 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 24, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Dec 2 Assigned ▶ Running 3 4
Dec 2 → Jan 12 Scheduled ▶ Running 27 31
Jan 12 → Jan 12 Entered ▶ Running 0 31
Jan 12 → Jan 12 Assigned ▶ Running 0 31
Jan 12 → Jan 16 Scheduled ▶ Running 4 35
Jan 16 → Jan 17 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 38.4d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.4 days
Over SLA
Field Work
0.7 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Jan 17, 2026 (13 days early)
📅
35.8 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
32.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546134
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 102 pcs https://www.ebiotrack.com/inspection.php?iid=31370
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Hanson
Owner
Jessica Sells
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316904 (current) Invoiced
Inspection • Tim Holman
Created: Nov 24, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 32.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
32.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-14 Mburris called site getting fast busy signal 

12-2 Mburris email from POC to set .........We should be good anytime In January (week 2 or 3??).


Thanks


Jeff Hanson

Health Services Administrator

Washington County Jail, Hillsboro, OR

O: 503-846-6353

C: 503-819-2306

11-25 Mburris email sent to POC

🔧 Work Performed
Inspect and calibrate 112 pcs
🔍 Technician Findings
Inspections
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 102 pcs https://www.ebiotrack.com/inspection.php?iid=31370

Timeline

📞
Case Linked Nov 23, 6:00 AM
Case Number: 00546134
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 12:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 54m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 2, 11:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-12T18:00:00.000+0000
🚨 28.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 12, 11:27 AM
Scheduled For: 2026-01-19T18:00:00.000+0000
🆕
▶
4 Status: Entered Jan 12, 2:00 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-16T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tim Holman Jan 16, 1:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 6x Labor Added Jan 16, 10:33 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 17m, 0m
⏳ 0.2 business days
📄
▶
3 Status: Ready to Bill Jan 19, 10:48 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-251611

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00546134
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tim Holman
Scheduled
Jan 16, 1:00 PM
Created
Nov 24, 12:50 PM
Invoice #
SM-251611

Work Details (6)

Name Type Status Qty Amount Date
WL-03069057 Labor Open 4 $0.00 Jan 16, 10:33 PM
WL-03069058 Labor Open 5 $2,140.60 Jan 16, 10:33 PM
WL-03069059 Labor Open 4.5 $0.00 Jan 16, 10:33 PM
WL-03069060 Travel Open 190 - Jan 16, 10:33 PM
WL-03069061 Travel Open 190 - Jan 16, 10:33 PM
WL-03069062 Expenses Open 1 $0.00 Jan 16, 10:33 PM

Details