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WO-01316950 ↗ ServiceMax

PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK • Inspection • PSM

📍 NORTH TONAWANDA PLANNED PARENTHOOD — 15 WEBSTER STREET, NORTH TONAWANDA NY, 14120

Nov 24, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (25 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 26 → Jan 7, 2026
26 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Nov 24, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 26 Assigned ▶ Running 2 2
Nov 26 → Jan 7 Scheduled ▶ Running 26 28
Jan 7 → Jan 7 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 29.6d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.6 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
28.6 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546148
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 47 https://www.ebiotrack.com/omnicor/inspection.php?iid=10362
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mariceli Antonetti
Owner
Shelby Robinson
Created
Nov 23, 2025
Work Orders from this Case (1)
WO-01316950 (current) Invoiced
Inspection • Erwin Forster
Created: Nov 24, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/26 KSmith -- Site requested a Monday or Wednesday. Scheduled for 1/7 with Rachel

11/25 KSmith -- Per Mariceli, Rachel is the POC

Rachel.Magrino@ppcwny.org

11/25 KSmith -- Sent email to schedule for 1/8

🔍 Technician Findings
Inspectiuon
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 47 https://www.ebiotrack.com/omnicor/inspection.php?iid=10362
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)

Timeline

📞
Case Linked Nov 23, 7:39 AM
Case Number: 00546148
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 24, 2:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 24, 4:27 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Nov 26, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-07T14:00:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Erwin Forster Jan 7, 10:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 23h
✔️
Status: Completed by Erwin Forster Jan 7, 12:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 5m
⏱️
4x Labor Added Jan 7, 6:22 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.4166666666667, 2.3333333333333, 78
🏁
Status: Closed by Erwin Forster Jan 7, 7:05 PM
From: Completed
To: Closed
Duration in Previous: 6h 11m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Jan 9, 4:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.9 business days
🧾
Invoice Created Jan 11, 12:18 PM
Invoice Number: SM-250938

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Jan 7, 9:00 AM
Created
Nov 24, 2:12 PM
Invoice #
SM-250938

Work Details (4)

Name Type Status Qty Amount Date
WL-03056754 Labor Open 1.4166666666667 $0.00 Jan 7, 6:22 PM
WL-03056755 Labor Open 2.3333333333333 $1,695.40 Jan 7, 6:22 PM
WL-03056756 Travel Open 78 - Jan 7, 6:22 PM
WL-03056757 Expenses Open 1 $0.00 Jan 7, 6:22 PM

Details