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WO-01316967 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Kenmore — 133 Brookline Ave, Boston MA, 02215

Nov 24, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (41 biz days late)
Active: 44 biz days
🕐 Clock stopped: Tech Off Site (Jan 30, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Nov 24 → Jan 30, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Nov 24, 2025 Tech Off Site: Jan 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Nov 24 → Jan 30 Scheduled ▶ Running 44 44
Jan 30 → Jan 30 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 44.5d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.5 days
Over SLA
Field Work
1.1 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
44.5 days Total Age
⏱️
44.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546179
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 13 pcs https://www.ebiotrack.com/inspection.php?iid=31389
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Maclean
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01316967 (current) Invoiced
Inspection • Mohamed Shareed
Created: Nov 24, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 44.3 days stuck in "Scheduled"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
44.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Scheduled for 1/26-1/30 with Mary on WO-01312543
🔧 Work Performed
Completed semi annual equipment inspection on AED,Defibrillator. All work documented in ebiotrack S.O #: 12-80-31389.
🔍 Technician Findings
Completed semi annual equipment inspection on AED,Defibrillator. All work documented in ebiotrack S.O #: 12-80-31389.
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 13 pcs https://www.ebiotrack.com/inspection.php?iid=31389

Timeline

📞
Case Linked Nov 24, 12:00 AM
Case Number: 00546179
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 24, 2:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 4:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T14:00:00.000+0000
🚨 40.9 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 11:21 AM
Scheduled For: 2026-01-27T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 30, 8:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 66d 15h
🚗
Status: Tech Off Site by Mohamed Shareed Jan 30, 6:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 38m
⏱️
▶
2 Labor Added Jan 30, 10:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4h 11m, 0m
⏳ 1.2 business days
⏱️
▶
3 Labor Added Feb 2, 10:32 AM
Labor Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 11h, 0m
🧾
Invoice Created
Invoice Number: SM-252782

Bottlenecks

Scheduled
Duration: 44.3 business days (threshold: 2.0 business days)
Exceeded by 42.3 business days

🔗 Related Artifacts

📞
Case 00546179
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 27, 9:00 AM
Created
Nov 24, 2:43 PM
Invoice #
SM-252782

Work Details (2)

Name Type Status Qty Amount Date
WL-03086251 Labor Open 2 $1,105.00 Jan 30, 10:41 PM
WL-03087731 Labor Open 1 $75.00 Feb 2, 10:32 AM

Details