Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316979 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Peabody — 2 Essex Center Drive, Peabody MA, 01960

Nov 24, 2025 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (53 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 5 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Dec 3 → Feb 18, 2026
51 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 24, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Dec 3 Assigned ▶ Running 4 5
Dec 3 → Feb 18 Scheduled ▶ Running 51 56
Dispatch 0.0d
Coordinators 58.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.2 days
Over SLA
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Feb 18, 2026 (18 days late)
📅
56.5 days Total Age
⏱️
52.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546183
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - AED,Defibrillator Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=31395 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Semi-Annual AED/Defib Service Inspection to include all AED's and Defib's located at each site Label Must Include Service Type Performed (Calibration)- with 6 Month Due Date
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jesse Mower
Owner
Shelby Robinson
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01316979 (current) Invoiced
Inspection • David Cavaco
Created: Nov 24, 2025 • Closed: Feb 18, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 52.0 days stuck in "Scheduled"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Scheduled
52.0d / 2.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 DPatton - Updated PO# from 948594 to the new 2026 PO#

12/17 KSmith -- Jessee requested we schedule this with the Semi-Annual inspection in February. Scheduled for 2/16-2/19 on WO-01318588

12/3 KSmith -- Scheduled for 1/23 with Jessee. 10am-12pm

12/3 KSmith -- Sent email to schedule for 1/23

12/1 KSmith -- Sent email to schedule for 1/23

11/25 KSmith -- Sent email to schedule for 1/23

🔧 Work Performed
Semi-Annual Equipment Calibration Service - AED,Defibrillator
🔍 Technician Findings
Semi-Annual Equipment Calibration Service - AED,Defibrillator
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - AED,Defibrillator Equipment: 7 https://www.ebiotrack.com/inspection.php?iid=31395 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Semi-Annual AED/Defib Service Inspection to include all AED's and Defib's located at each site Label Must Include Service Type Performed (Calibration)- with 6 Month Due Date

Timeline

📞
Case Linked Nov 24, 12:01 AM
Case Number: 00546183
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 24, 2:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 25, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 20m
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Dec 3, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-23T16:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 17, 1:53 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
🚨 40.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 13, 9:22 AM
Scheduled For: 2026-02-16T16:00:00.000+0000
3.0 business days
⏱️
2 2x Labor Added Feb 18, 11:25 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 77d 1h, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 3:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 3h, 0m
2.0 business days
🧾
Invoice Created Feb 23, 8:49 AM
Invoice Number: SM-254615

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00546183
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 16, 11:00 AM
Created
Nov 24, 2:58 PM
Invoice #
SM-254615

Work Details (2)

Name Type Status Qty Amount Date
WL-03110205 Labor Open 2 $75.00 Feb 18, 11:25 AM
WL-03110206 Labor Open 0.5 $350.00 Feb 18, 11:25 AM

Details