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← WO Overview

WO-01317005 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Concord — 330 Baker St, Concord MA, 01742

Nov 24, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (12 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 17, 2025
15 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Nov 24 → Dec 17 Scheduled ▶ Running 15 15
Dispatch 0.0d
Coordinators 14.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.6 days
Over SLA
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Dec 17, 2025 (44 days early)
📅
14.6 days Total Age
⏱️
14.4d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546194
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 3 pcs https://www.ebiotrack.com/inspection.php?iid=31406
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shawn Griffen
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317005 (current) Invoiced
Inspection • Nick O'Neill
Created: Nov 24, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 14.4 days stuck in "Scheduled"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
14.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

All Travel/Labor are logged into WO-01307392 as they are in the same building.

11/24 KSmith -- Scheduled for 12/15-12/17 with Shawn on WO-01307392

🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 3 pcs https://www.ebiotrack.com/inspection.php?iid=31406

Timeline

📞
Case Linked Nov 24, 12:01 AM
Case Number: 00546194
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 24, 3:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 4:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 7m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-15T14:00:00.000+0000
🚨 14.9 business days
✔️
Status: Completed by Nick O'Neill Dec 16, 8:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 3h, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 19, 11:46 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249608

Bottlenecks

Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546194
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Dec 15, 9:00 AM
Created
Nov 24, 3:41 PM
Invoice #
SM-249608

Details