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WO-01317006 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Chelmsford — 228 Billerica Rd, Chelmsford MA, 01824

Nov 24, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed
Active: 3 biz days
🕐 Clock stopped: Invoiced (Dec 1, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Nov 24 → Dec 1 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.4d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Dec 1, 2025 (60 days early)
📅
3.4 days Total Age
⏱️
3.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546192
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 3 pcs https://www.ebiotrack.com/inspection.php?iid=31404
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Shepard
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317006 (current) Invoiced
Inspection • Nick O'Neill
Created: Nov 24, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 3.3 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Scheduled for 12/1 with Paul on WO-01306050
🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 3 pcs https://www.ebiotrack.com/inspection.php?iid=31404

Timeline

📞
Case Linked Nov 24, 12:01 AM
Case Number: 00546192
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 24, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 4:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 4m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
⏳ 3.9 business days
⏱️
▶
2 Labor Added Dec 1, 12:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 20h, 0m
⚠️
Status: Incomplete by Shawn Rogers Dec 1, 3:55 PM
From: Closed
To: Incomplete
Duration in Previous: 3h 4m
⏱️
▶
2 Labor Added Dec 1, 4:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: Incomplete
To: Closed
Duration in Previous: 18m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 3, 9:53 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 5, 4:24 PM
Invoice Number: SM-248031

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00546192
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Dec 1, 9:00 AM
Created
Nov 24, 3:44 PM
Invoice #
SM-248031

Work Details (2)

Name Type Status Qty Amount Date
WL-03022461 Labor Open 1 $150.00 Dec 1, 12:49 PM
WL-03022688 Labor Open 2.5 $75.00 Dec 1, 4:13 PM

Details