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← WO Overview

WO-01317016 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - PO Square — 147 Milk Street, Boston MA, 02109

Nov 24, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (4 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 5, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Nov 24 → Dec 5 Scheduled ▶ Running 7 7
Dispatch 0.0d
Coordinators 6.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Billing
0.0 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Dec 5, 2025 (56 days early)
📅
6.4 days Total Age
⏱️
6.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546196
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 11 pcs https://www.ebiotrack.com/inspection.php?iid=31408
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Johnston
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317016 (current) Invoiced
Inspection • Nick O'Neill
Created: Nov 24, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 6.3 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Scheduled for 12/1-12/5 with Michael on WO-01309144
🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - AED,Defibrillator 11 pcs https://www.ebiotrack.com/inspection.php?iid=31408

Timeline

📞
Case Linked Nov 24, 12:01 AM
Case Number: 00546196
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 24, 3:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 4:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 2m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
⚠️ 6.9 business days
⏱️
▶
2 2x Labor Added Dec 4, 6:56 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Nick O'Neill Dec 4, 7:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 2h, 0m
⏳ 3.6 business days
📄
▶
3 Status: Ready to Bill Dec 9, 1:37 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-248583

Bottlenecks

Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546196
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Dec 1, 9:00 AM
Created
Nov 24, 3:56 PM
Invoice #
SM-248583

Work Details (3)

Name Type Status Qty Amount Date
WL-03027106 Labor Open 1 $550.00 Dec 4, 6:56 PM
WL-03027107 Labor Open 2.5 $75.00 Dec 4, 6:56 PM
WL-03027111 Expenses Open 1 $0.00 Dec 4, 7:00 PM

Details