From: TummalS@chc1.com
To: ksmith@emsar.com
Yes, it should work for us. Thank you for reaching out.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 1, 2025 11:35 AM
To: Tummala, Sheela <TummalS@chc1.com>
Subject: Re: CHC of Meriden (Dental) (10448-07-010) -- EMSAR Inspection -- WO-01317039
Hi Sheela, I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the u
To: tummals@chc1.com
CC:
BCC:
Attachment: --none--
Subject: Re: CHC of Meriden (Dental) (10448-07-010) -- EMSAR Inspection -- WO-01317039
Body:
Hi Sheela,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC of Meriden (Dental) (10448-07-010) located at 165 Miller St?
If not, would you have the contact information of the person I need to speak with?
If you are the cor
To: tummals@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC of Meriden (Dental) (10448-07-010) -- EMSAR Inspection -- WO-01317039
Body:
Hi Sheela,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC of Meriden (Dental) (10448-07-010) located at 165 Miller St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
Work Order: WO-01317039
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC of Meriden (Dental) (10448-07-010)
Address: 165 Miller st., Meriden, CT 06450
Manufacturer:
Model #:
Serial #:
Contact Name: Sheela Tummala
Contact Phone: 2036393500
Contact Email: tummal
Timeline
📞
Case Linked Nov 24, 6:00 AM
Case Number:00546206
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 24, 4:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 25, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 58m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 1, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-02T14:00:00.000+0000
🚨23.0 business days
🔧
Status: Tech On Site by Mohamed ShareedJan 2, 10:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:31d 21h
⏱️
▶
2
5x Labor Added Jan 2, 6:08 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 13m, 0m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonJan 6, 11:50 AM
From:Closed, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:3d 17h, 0m
📄
▶
2
Status: Ready to Bill Jan 6, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Jan 9, 12:49 PM
Invoice Number:SM-250570
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)