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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317043 ↗ ServiceMax

ConvenientMD Urgent Care- Corporate • Inspection • PSM

📍 ConvenientMD Urgent Care- Peabody — 210 Andover Street, Peabody MA, 01960

Nov 24, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (20 biz days late)
Active: 23 biz days
🕐 Clock stopped: Tech Off Site (Dec 30, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 16, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 14 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 30, 2025
9 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 24, 2025 Tech Off Site: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 16 Ready for Scheduling ▶ Running 14 14
Dec 16 → Dec 16 Assigned ▶ Running 0 14
Dec 16 → Dec 30 Scheduled ▶ Running 9 23
Dec 30 → Dec 30 Tech On Site ▶ Running 0 23
Dispatch 0.0d
Coordinators 23.9d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.9 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Jan 30, 2026 Completed: Dec 30, 2025 (31 days early)
📅
23.3 days Total Age
⏱️
14.3d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
21.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546210
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pcs https://www.ebiotrack.com/inspection.php?iid=31415
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Allaire
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317043 (current) Invoiced
Inspection • Jason Cunningham
Created: Nov 24, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 14.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.3d / 1.0d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16 KSmith -- Scheduled for 12/30 with Olivia. 9-11am

12/16 KSmith -- Sent email to schedule for 12/30 (Jason Cunningham)

CONFIRMED


 

Scheduling ahead needed: Yes 

Certain day or time: M-F 8AM-8PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:No 


12/11/2025 LHill-email from Olivia Connors-​We are open 8am-8pm Monday through Friday, Ashley is on maternity leave so I can be the best point of contact. Keep me posted on a schedule date/time for this.

See logged email.


12/11/2025 LHill-sent email to Chris Mann at cmann@convenientmd.com and Olivia Connors at oconnors@convenientmd.com to confirm contact & equipment.


12/10/2025 LHill-rec'd email from Ashlyle Allaire-Hello! Thank you for reaching out to either the Facilities team and/or myself. I am out on maternity leave from Monday 11.17.2025 to Tuesday 02.10.2026.

 Please reach out to either Chris Mann and/or Olivia Connors in the interim.

 Chris Mann #781.316.4839 cmann@convenientmd.com

 Olivia Connors #603.339.6191 oconnors@convenientmd.com

See logged email.


12/10/2025 LHill-sent email to Ashlye Allaire at aallaire@convenientmd.com to confirm contact & equipment.


12/10/2025 LHill-LM at 603-203-9795 for Ashlye Allaire to confirm contact & equipment.

🔧 Work Performed
12/30 Jason - Inspection Complete - Performed inspection on 64 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pcs https://www.ebiotrack.com/inspection.php?iid=31415

Timeline

📞
Case Linked Nov 24, 6:00 AM
Case Number: 00546210
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 24, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.9 business days
👷
▶
3 Technician Assigned Dec 16, 2:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-30T14:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Jason Cunningham Dec 30, 8:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 18h
🚗
Status: Tech Off Site by Jason Cunningham Dec 30, 1:13 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 46m
⏱️
▶
3 2x Labor Added Dec 30, 2:57 PM
2x Labor Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 6
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site
To: Completed
Duration in Previous: 1h 48m
🏁
Status: Closed by Jason Cunningham Dec 30, 3:09 PM
From: Completed
To: Closed
Duration in Previous: 7m
📄
▶
2 Status: Ready to Bill Dec 31, 9:27 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 7.0 business days
🧾
Invoice Created Jan 9, 6:13 PM
Invoice Number: SM-250178

Bottlenecks

Ready for Scheduling
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Dec 30, 9:00 AM
Created
Nov 24, 4:38 PM
Invoice #
SM-250178

Work Details (5)

Name Type Status Qty Amount Date
WL-03049977 Labor Open 0.5 $0.00 Dec 30, 2:57 PM
WL-03049978 Labor Open 4.75 $1,385.00 Dec 30, 2:57 PM
WL-03049999 Labor Open 0.75 $0.00 Dec 30, 3:01 PM
WL-03050000 Travel Open 6 - Dec 30, 3:01 PM
WL-03050001 Travel Open 7 - Dec 30, 3:01 PM

Details