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WO-01317090 ↗ ServiceMax

DELRAY BEACH FIRE RESCUE • Repair • P7

📍 DELRAY BEACH FIRE RESCUE — 501 West Atlantic Avenue, Delray Beach FL, 33444

Nov 25, 2025 → Dec 5, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 8, 2025
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 2, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 5, 2025
3 business days (counted)
Running total: 6 of 7 biz days used
Created: Nov 25, 2025 Completed: Dec 5, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0 / 7
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0 / 7
Nov 25 → Dec 2 Assigned ▶ Running 3 3 / 7
Dec 2 → Dec 5 Scheduled ▶ Running 3 6 / 7
Dispatch 0.0d
Coordinators 7.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Created: Nov 25, 2025 Due: Dec 8, 2025 Completed: Dec 5, 2025 (3 days early)
📅
7.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546234
EMS L2 Review
Closed
Customer called has a stretcher that needs repair. They have a PO#25-364 Location- Station 1. Atlantic Avenue Equipment- INX-18S015743 Problem- Having issues with buttons. Contact- chief Walter Note Tech has parts needed for repair. 1 button kit, 0906026 **Tech has parts in stock, no part order needed.*
Priority
Standard
Origin
Email
Reason
New Case
Contact
Walter Hirst
Owner
Sherry Reich
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317090 (current) Invoiced
Repair • Ray Andreu
Created: Nov 25, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/25 AJinerson - FSE confirmed w/ Walter to schedule for Fri. 12/5.


🔧 Work Performed
Service repair, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect stretcher, problem is intermediate. Cycle test 4 times in and out of Rescue and on level ground. PASSED could not duplicate issue. Plugged in software and clean out old memory .
⚠️ Problem Description
Customer called has a stretcher that needs repair. They have a PO#25-364 Location- Station 1. Atlantic Avenue Equipment- INX-18S015743 Problem- Having issues with buttons. Contact- chief Walter Note Tech has parts needed for repair. 1 button kit, 0906026 **Tech has parts in stock, no part order needed.* https://www.ebiotrack.com/workorder.php?wo=69932
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Nov 24, 8:44 AM
Case Number: 00546234
Subject: EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Nov 25, 8:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 10:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 2, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-05T17:00:00.000+0000
⏳ 3.9 business days
⏱️
4x Labor Added Dec 5, 4:24 PM
Type: Labor, Travel
Status: Open
Qty: 1.3333333333333, 2, 68.3
⏱️
▶
2 Labor Added Dec 5, 4:30 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ramon Andreu
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Dec 9, 3:23 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248605

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00546234
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Dec 5, 12:00 PM
Created
Nov 25, 8:01 AM
Invoice #
SM-248605

Work Details (5)

Name Type Status Qty Amount Date
WL-03028457 Labor Open 1.3333333333333 $0.00 Dec 5, 4:24 PM
WL-03028458 Labor Open 2 $0.00 Dec 5, 4:24 PM
WL-03028460 Travel Open 68.3 $0.00 Dec 5, 4:24 PM
WL-03028461 Travel Open 68 $0.00 Dec 5, 4:24 PM
WL-03028487 Labor Open 1 $0.00 Dec 5, 4:30 PM

Details