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WO-01317097 ↗ ServiceMax

WASHINGTON TOWNSHIP AMBULANCE ASSOC • Repair • P7

📍 Washington Township AMB Assoc — 4 Willow Street, Turnersville NJ, 08012

Nov 25, 2025 → Dec 3, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 8, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 25 → Dec 2, 2025
3 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Nov 25, 2025 Completed: Dec 3, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0 / 7
Nov 25 → Nov 25 L2 Screening ▶ Running 0 0 / 7
Nov 25 → Dec 2 Awaiting Parts ⏸ Paused 3 —
Dec 2 → Dec 2 Assigned ▶ Running 0 0 / 7
Dec 2 → Dec 3 Scheduled ▶ Running 1 1 / 7
Dec 3 → Dec 3 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.1d
Material Management 4.0d
Coordinators 1.1d
Field Work 1.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
4.0 days
Over SLA
Coordinators
1.1 days
Field Work
1.0 days
Created: Nov 25, 2025 Due: Dec 8, 2025 Completed: Dec 3, 2025 (5 days early)
📅
5.0 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545893
L2 review
Closed
Q-00031271 185 Stat Trac Series 16C-120210 Serial Number I have attached a video, showing that the pins are loose. The crew reported pulling out and pushing the stretcher in was an issue. As always any questions, comments, or concerns please don't hesitate to reach out. 1 handle lock, 1524463 1 spring, 2689953 2 screws, 2209924 1 lever, 8642236
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Dimter
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01317097 (current) Invoiced
Repair • Chris Galasso
Created: Nov 25, 2025 • Closed: Dec 3, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Scheduled
1.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2 MOwens per Brandon at this location. Tech did not need the parts and repaired the issue on this unit while he was onsite today.

🔧 Work Performed
TIGHTENED SCREWS, LUBRICATED RELEASE LATCH AREA, FULLY CLOSED TRAC RELEASE; TESTED GOOD
🔍 Technician Findings
FOOT END TRAC RELEASE LEVER SCREWS LOOSE; TRAC RELEASE STUCK OPEN
⚠️ Problem Description
Q-00031271 185 Stat Trac Series 16C-120210 Serial Number I have attached a video, showing that the pins are loose. The crew reported pulling out and pushing the stretcher in was an issue. As always any questions, comments, or concerns please don't hesitate to reach out. 1 handle lock, 1524463 1 spring, 2689953 2 screws, 2209924 1 lever, 8642236 https://www.ebiotrack.com/workorder.php?wo=69937
📄 Description
Ferno Model 185 Stat Trac Series Fastener Chanel (185, 185-ST, 185-MT, 185-LT)

Timeline

📞
Case Linked Nov 21, 11:23 AM
Case Number: 00545893
Subject: L2 review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 25, 8:39 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 25, 9:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 38m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 2, 2:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Awaiting Parts, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 5h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-02T17:00:00.000+0000
🔧
Status: Tech On Site by Chris Galasso Dec 2, 11:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 35m
⏱️
▶
2 Labor Added Dec 2, 11:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Matthew Bateman Dec 3, 7:18 AM
From: Completed
To: Closed
Duration in Previous: 7h 53m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 12:35 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 5h, 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 7, 10:52 PM
Invoice Number: SM-248368

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00545893
Closed
📦
Parts Order 00085827
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Dec 2, 12:00 PM
Created
Nov 25, 8:39 AM
Invoice #
SM-248368

Work Details (1)

Name Type Status Qty Amount Date
WL-03024527 Labor Open 0.25 $0.00 Dec 2, 11:24 PM

Details