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← WO Overview

WO-01317139 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Winship Cancer Institute at Emory Midtown — 36 Linden Ave NE, Atlanta GA, 30308

Nov 25, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 11, 2025
✗ SLA Missed (4 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 11, 2025
9 business days (counted)
Running total: 10 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 17, 2025
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 25, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 26 Created ▶ Running 1 1
Nov 26 → Dec 11 Assigned ▶ Running 9 10
Dec 11 → Dec 17 Scheduled ▶ Running 4 14
Dec 17 → Dec 17 Tech Off Site ▶ Running 0 14
Dec 17 → Dec 17 Tech On Site ▶ Running 0 14
Dispatch 2.0d
Coordinators 15.0d
Field Work 0.2d
Billing 1.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
15.0 days
Over SLA
Field Work
0.2 days
Billing
1.5 days
Over SLA
Created: Nov 25, 2025 Due: Dec 11, 2025 Completed: Dec 17, 2025 (5 days late)
📅
15.0 days Total Age
⏱️
10.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546650
URGENT Philips WO Request
Closed
FCO81 System Setup FAILED: Active Exhalation Verification: S(-) P(+): Pilot: Difference 1.79 cmH2O -1.50 1.50 FAIL
Priority
High
Origin
Email
Reason
New Case
Contact
Tifany White
Owner
Kimberly Hardison
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317139 (current) Invoiced
Repair • Bruce Ballard
Created: Nov 25, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 99 days old
🚨
Primary Delay 10.0 days stuck in "Assigned"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - 12152025_BOUPDATE_  RP-Trilogy Evo Proportional Valve (AECM) on BO. ETA 12/19


12/11/2025 EMartin 12082025_BOUPDATE_ 

12/08/2025 EMartin FSE rcvd hard copy PO sent to quotes to get parts ordered and WO released

11/25/2025 EMartin FSE sent quotes to get amended and have sent to Tifany for hard copy PO 

🔧 Work Performed
FCO86600081 Repair Active Exhalation Verification: S(-) P(+): Pilot: Difference H352688081AF8
🔍 Technician Findings
FCO86600081 Repair Active Exhalation Verification: S(-) P(+): Pilot: Difference H352688081AF8
⚠️ Problem Description
FCO81 System Setup FAILED: Active Exhalation Verification: S(-) P(+): Pilot: Difference 1.79 cmH2O -1.50 1.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 10:24 AM
Case Number: 00546650
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 10:45 AM
Work Order: WO-01317139
Type: Repair
Priority: PC
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 26, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1d 0h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Dec 11, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-11T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 16, 9:57 AM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 17, 10:07 AM
Scheduled For: 2025-12-17T13:00:00.000+0000
🚗
Status: Tech Off Site by Bruce Ballard Dec 17, 1:59 PM
From: Scheduled, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 6d 3h, 0m
⏱️
▶
3 3x Labor Added Dec 17, 3:13 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 1h 16m
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 18, 9:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 51m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 3m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546650
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 17, 8:00 AM
Created
Nov 25, 10:45 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03040769 Labor Open 1 $155.00 Dec 17, 3:13 PM
WL-03040770 Labor Open 3 $285.00 Dec 17, 3:13 PM
WL-03040771 Travel Open 20 $0.00 Dec 17, 3:13 PM
WL-03041654 Labor Open 0.016666666666667 $38.00 Dec 18, 9:06 AM

Details