Midmark Service Request Dispatch Authorization - WO-00131007
Closed
Zone 1
AGIV Table not staying folded up
12:30 pm – 1:30pm. Closed for lunch. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service
at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 740434 201-5640-30 1.0000
Primary Delay6.4 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Awaiting Parts - Customer
6.4d
Assigned
0.1d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/5/2025 CRamen . Logged email confirming Monday 12/8/2025 with an arrival window between 10-12
12/5/2025 CRamen called and Sarah is not working in office today and was asked to email her or call Monday. Logged email requesting Monday 12/8/2025 with an arrival window between 10-12. Placeholder set
12/5/25 SReich
Your shipment
1ZE444250371353118
Estimated delivery
Today, December 05 between 11:45 A.M. - 2:45 P.M.
Order No: 740434
Customer PO No: SR1498778
Customer: Midmark No Charge
Service Request NO: 1498778
Ship To Name: South Anderson Veterinary Clinic
Ship To Address: 109 W 53rd St
Ship To City/State: ANDERSON, IN 46013
Waybill (Tracking #): 1ZE444250371353118
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 04-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 201-5640-30 SERIAL #: DESCRIPTION: 40"CABLE/800N CYLINDER ASSEMBLY (PENINSULA TOP)
11/25/2025 CRamen assigned to VNyathi and placed into APC
11/25/2025jsells
spoke with Sarah and I gave her the WO# and told her a coordinator will call to schedule
🔧Work Performed
Replaced the cylinder; table now folds up and down. Performed functional test — unit working as intended.
🔍Technician Findings
Table fails to fold upward or downward even when the cylinder release lever is engaged.
⚠️Problem Description
Zone 1
AGIV Table not staying folded up
12:30 pm – 1:30pm. Closed for lunch. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service
at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 740434 201-5640-30 1.0000
📧
Email:Re: EMSAR Request for service at South Anderson Veterinary Clinic (Email to schedule service)
Completed Dec 5, 2025
From: sarahbrown@vetcor.com
To: cramen@emsar.com
Hello,Monday, December 8th will work great. I don't believe we have received the part for it yet- but haven't received our shipments today.Onsite Access RequirementsAre there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?NoParts Deliver (if applicable)Have the shipped parts been rec
📧
Email: EMSAR Request for service at South Anderson Veterinary Clinic (Email to schedule service)
Completed Dec 5, 2025
To: sarahbrown@vetcor.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at South Anderson Veterinary Clinic (Email to schedule service)
Body:
Hi Sarah Brown,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark folding table repair Parts delivering today
Here’s the location information we have on file:
Location:
South Anderson Veterinary Clinic
109 W. 53rd St
Anderson, IN 46013
Contact:
Sarah Brown
(765) 642-8117
📋
Outbound to +17656428117
Completed Dec 5, 2025
12/5/2025 CRamen called and Sarah is not working in office today and was asked to email her or call Monday
📋
Outbound to +17656428117
Completed Nov 25, 2025
spoke with Sarah and I gave her the WO# and told her a coordinator will call to schedule
📅
WO-01317156 - Repair - Anderson - South Anderson Veterinary Clinic
Dec 8, 2025 11:00am – 12:00pm
Work Order: WO-01317156
Account: MIDMARK
Customer Case Number: SR 1498778 WO-00131007
Location: South Anderson Veterinary Clinic
Address: 109 W. 53rd St, Anderson, IN 46013
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Brown
Contact Phone: (765) 642-8117
Contact Email: sarahbrown@vetcor.c
PDF
SRA_WO-00131007_ver1
Nov 25, 2025
PDF
SAV_SRA
Dec 8, 2025
Timeline
📞
Case Linked Nov 24, 4:09 PM
Case Number:00546479
Subject:Midmark Service Request Dispatch Authorization - WO-00131007
Status:Closed
📋
▶
2
Work Order Created Nov 25, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Status: Assigned Nov 25, 3:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Vincent Nyathi
⚠️7.0 business days
📅
Status: Ready for Scheduling by Sherry ReichDec 5, 9:14 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:9d 17h
🆕
▶
2
Status: Entered Dec 5, 12:44 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0h8Y00000HmPmCQAV, Vincent Nyathi
🗓️
▶
2
Status: Scheduled Dec 5, 1:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-08T16:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Vincent NyathiDec 8, 1:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
3x Labor Added Dec 8, 9:35 PM
Type:Labor, Travel
Status:Open
Qty:2, 0.2, 2.7
✔️
Status: Completed by Vincent NyathiDec 8, 9:52 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 15m, 0m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Dec 10, 3:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Dec 14, 11:34 PM
Invoice Number:SM-248717
Bottlenecks
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)