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WO-01317158 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Nov 25, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 4, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 25, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Nov 26 Assigned ▶ Running 1 1
Nov 26 → Nov 26 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.2d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.2 days
Billing
7.5 days
Over SLA
Created: Nov 25, 2025 Due: Dec 4, 2025 Completed: Nov 26, 2025 (8 days early)
📅
1.9 days Total Age
⏱️
4.8d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546689
6008243532
Closed
15K SYS-LC-1260II Repair WO 81914210 - VIALSAMPLER LEAKING
Priority
High
Origin
Web
Reason
New Case
Contact
Diana Hernandez Guerrero
Owner
Leona Coonrod
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317158 (current) Invoiced
Repair • Jared Rappaport
Created: Nov 25, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.8 days stuck in "Ready to Bill"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
🔧 Work Performed
Repaired Agilent Autosampler.
🔍 Technician Findings
During PM (SO 6008029829), observed leakage at the Autosampler (MCT valve area) following maintenance. Identified a defective capillary located between the MCT valve and the column compartment heat exchanger. Replaced the capillary with a like-for-like part; no further leakage observed. Performed system pressure test at maximum system pressure; test passed. Refer to PM SO 6008029829 for detailed test results.
⚠️ Problem Description
15K SYS-LC-1260II Repair WO 81914210 - VIALSAMPLER LEAKING
📄 Description
1260 Infinity II Vialsampler
📞 Call Description
DEC 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Nov 25, 11:50 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01317158
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000hjebYAA, Jared Rappaport
🔧
▶
2 Status: Tech On Site Nov 26, 10:50 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
⏱️
▶
2 Labor Added Nov 26, 12:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jared Rappaport
From: Tech On Site
To: Completed
Duration in Previous: 1h 31m
🏁
Status: Closed by Jared Rappaport Nov 26, 12:34 PM
From: Completed
To: Closed
Duration in Previous: 11m
🔩
▶
2 2x Parts Added Nov 26, 1:10 PM
2x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 37m
⏳ 3.0 business days
💵
Status: Billing Review by Hannah Shaw Dec 2, 12:45 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 23h, 0m
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-248486

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

📞
Case 00546689
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jared Rappaport
Scheduled
N/A
Created
Nov 25, 11:50 AM
Invoice #
SM-248486

Work Details (5)

Name Type Status Qty Amount Date
WL-03020724 Labor Open 0.5 $0.00 Nov 26, 10:52 AM
WL-03020725 Travel Open 17 $0.00 Nov 26, 10:52 AM
WL-03020857 Labor Open 1.8333333333333 $234.00 Nov 26, 12:21 PM
WL-03020939 Parts Open 1 $0.00 Nov 26, 1:10 PM
WL-03020940 Parts Open 1 $0.00 Nov 26, 1:10 PM

Details