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WO-01317191 ↗ ServiceMax

WASHINGTON COUNTY EMS KY • Preventive Maintenance • PSM

📍 WASHINGTON COUNTY EMS — 65 Honeysuckle Way, Springfield KY, 40069

Nov 25, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (43 biz days late)
Active: 45 biz days
🕐 Clock stopped: Invoiced (Feb 3, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 26, 2025
20 business days (counted)
Running total: 20 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 26, 2026
19 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 39 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 3, 2026
6 business days (counted)
Running total: 45 of ? biz days used
Created: Nov 25, 2025 Invoiced: Feb 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Dec 26 Assigned ▶ Running 20 20
Dec 26 → Jan 26 Scheduled ▶ Running 19 39
Jan 26 → Jan 26 Reschedule ▶ Running 0 39
Jan 26 → Feb 3 Scheduled ▶ Running 6 45
Dispatch 0.0d
Coordinators 47.0d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Nov 25, 2025 Due: Jan 30, 2026 Completed: Feb 3, 2026 (3 days late)
📅
45.7 days Total Age
⏱️
20.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546570
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 11 Inspection Description: Contract Covers: (5) Stretchers (4) Stair Chairs (4) Manual Lockdowns https://www.ebiotrack.com/inspection.php?iid=31439
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Phillips
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317191 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Nov 25, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 99 days old
🚨
Primary Delay 20.4 days stuck in "Assigned"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
20.4d / 0.5d SLA
Scheduled
26.4d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 CRamen spoke with Mike and re-scheduled for next week Tuesday 2/3/2026 due to a winter storm. 


12/26/2025 CRamen confirmed Monday 1/26/2025 in logged email


12/5/2025 CRamen Received email response :The 7th is not a good day we will finally be moving into our new building and trying to clean out the old one. So if there is a later date the would be better thank you. Responded witj Monday 1/26/2025


11/25/2025 CRamen logged email requesting Wednesday 1/7/2025 with an arrival window betweean 9-11m. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 090539348 - Asset ID: 13335716 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001000308 - Asset ID: 13166911 Stryker Medical - 6506 PowerPro Serial #: 141040467 - Asset ID: 13166916 Stryker Medical - 6500 PowerPro Serial #: 180741018 - Asset ID: 13166914 Stryker Medical - 6252 Stair-Pro Serial #: 040439413 - Asset ID: 13166915 Stryker Medical - 6252 Stair-Pro Serial #: 00739136 - Asset ID: 13166910 Stryker Medical - 6252 Stair-Pro Serial #: 120840487 - Asset ID: 13166909 Ferno Washington Inc - Model 175 (Series) Serial #: 2018004301000 - Asset ID: 13166917 Stryker Medical - 6506 PowerPro Serial #: 130939978 - Asset ID: 13257478 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 071039543 - Asset ID: 13257479
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 11 Inspection Description: Contract Covers: (5) Stretchers (4) Stair Chairs (4) Manual Lockdowns https://www.ebiotrack.com/inspection.php?iid=31439

Timeline

📞
Case Linked Nov 25, 12:00 AM
Case Number: 00546570
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 25, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 18m
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Dec 26, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-26T13:00:00.000+0000
🚨 20.0 business days
🔄
▶
3 Status: Reschedule Jan 26, 9:20 AM
Status: Reschedule → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-03T13:00:00.000+0000, 2026-02-03T14:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 3m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Scott Roberts Feb 3, 10:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
🚗
▶
2 16x Travel Added Feb 3, 9:28 PM
16x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 11h 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 6:29 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
⏳ 1.7 business days
🧾
Invoice Created Feb 7, 1:00 PM
Invoice Number: SM-253134

Bottlenecks

Assigned
Duration: 20.4 business days (threshold: 4.0 business hours)
Exceeded by 19.9 business days
Scheduled
Duration: 19.4 business days (threshold: 2.0 business days)
Exceeded by 17.4 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546570
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 3, 9:00 AM
Created
Nov 25, 1:44 PM
Invoice #
SM-253134

Work Details (16)

Name Type Status Qty Amount Date
WL-03090509 Travel Open 167 $0.00 Feb 3, 9:28 PM
WL-03090507 Labor Open 0.5 $0.00 Feb 3, 9:28 PM
WL-03090508 Labor Open 3.25 $0.00 Feb 3, 9:28 PM
WL-03090496 Labor Open 0.66666666666667 $0.00 Feb 3, 9:28 PM
WL-03090497 Labor Open 3.5 $0.00 Feb 3, 9:28 PM
WL-03090498 Travel Open 167 $0.00 Feb 3, 9:28 PM
WL-03090499 Labor Open 0.66666666666667 $0.00 Feb 3, 9:28 PM
WL-03090500 Labor Open 0.41666666666667 $0.00 Feb 3, 9:28 PM
WL-03090501 Labor Open 0.58333333333333 $0.00 Feb 3, 9:28 PM
WL-03090502 Labor Open 0.41666666666667 $0.00 Feb 3, 9:28 PM
WL-03090503 Labor Open 0.41666666666667 $0.00 Feb 3, 9:28 PM
WL-03090504 Labor Open 0.41666666666667 $0.00 Feb 3, 9:28 PM
WL-03090505 Labor Open 0.33333333333333 $0.00 Feb 3, 9:28 PM
WL-03090506 Labor Open 0.33333333333333 $0.00 Feb 3, 9:28 PM
WL-03090511 Parts Open 1 $279.45 Feb 3, 9:28 PM
WL-03090510 Parts Open 1 $14.01 Feb 3, 9:28 PM

Details