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WO-01317192 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Preventive Maintenance • PSM

📍 Reliance Medical Transport - Challedon Dr. (ID: 24085) — 5261 Challedon Dr., Virginia Beach VA, 23462

Nov 25, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (54 biz days late)
Active: 56 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 2 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Dec 1 → Feb 10, 2026
48 business days (counted)
Running total: 50 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 25, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Dec 1 Ready for Scheduling ▶ Running 2 2
Dec 1 → Feb 10 Assigned ▶ Running 48 50
Feb 10 → Feb 19 Scheduled ▶ Running 6 56
Feb 19 → Feb 19 04-Scheduled ▶ Running 0 56
Dispatch 0.0d
Coordinators 56.9d
Field Work 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.9 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Nov 25, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
56.6 days Total Age
⏱️
48.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Todd Fogiel — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546572
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 27 Inspection Description: **PLEASE CHATTER NATOSHA B BEFORE CREATING - SITE NOT ACTUALLY DUE UNTIL SEPT** 24 UNITS @ 5261 Challedon Dr. as of MAR 2025. Contract coverage across both sites: (30) Stretcher (30) Lockdown (4) PowerLoad | 2PMs per year | 8 Unscheduled repair calls per year (all parts billable on repair calls) | Contract effective 7/1/23 - 6/30/26 https://www.ebiotrack.com/inspection.php?iid=31440
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317192 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 25, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 99 days old
🚨
Primary Delay 48.5 days stuck in "Assigned"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
48.5d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
04-Scheduled
1.0d
Tech On Site
1.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10 MOwens Kari called back and the repair/PM visit is scheduled for 2/18-2/19 per her request.

2/10 MOwens Called to speak to Kari Calhoun. Left a vm for her to call back to schedule the repair/PM visit.

12/4/25 NatoshaB - Updated due date to end of Feb since last PMs completed Aug 2025.

Contract coverage across sites: (30) Stretcher (30) Lockdown (4) PowerLoad | 2PMs per year

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 080940664 - Asset ID: 13261442 Stryker Medical - 6500 PowerPro Serial #: 090140603 - Asset ID: 13261449 Stryker Medical - 6086 PerformancePro Serial #: 140339005 - Asset ID: 13261436 Stryker Medical - 6080 MX-Pro Serial #: 150639793 - Asset ID: 13261446 Stryker Medical - 6085 Performance-PRO XT Serial #: 110641251 - Asset ID: 13261456 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000800114 - Asset ID: 13261441 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 23N-487427 - Asset ID: 13261439 Stryker Medical - 6506 PowerPro Serial #: 2309020600045 - Asset ID: 13261445 Ferno Washington Inc - Pro 28Z Serial #: 23n-487429 - Asset ID: 13261454 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900459 - Asset ID: 13261452 Ferno Washington Inc - iNLine (Series) Serial #: 20c-164700 - Asset ID: 13261457 Stryker Medical - 6390 Power-LOAD Serial #: 140340275 - Asset ID: 13261460 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 21n-458533 - Asset ID: 13261455 Ferno Washington Inc - iNLine (Series) Serial #: 22c-190818 - Asset ID: 13261437 Ferno Washington Inc - iNLine (Series) Serial #: 22C-189890 - Asset ID: 13284265
⚠️ Problem Description
Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31440 Equipment: 27

Timeline

📞
Case Linked Nov 25, 12:00 AM
Case Number: 00546572
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 25, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 1, 2:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 0h
🚨 49.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-18T17:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Feb 17, 9:07 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 9x Labor Added Feb 18, 8:15 PM
9x Labor Added → Status: 04-Scheduled → Expenses Added
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 8d 5h
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Todd Fogiel Feb 19, 9:36 AM
From: 04-Scheduled
To: Tech On Site
Duration in Previous: 13h 20m
💵
Expenses Added Feb 19, 10:45 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 8x Labor Added Feb 19, 11:20 PM
8x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 13h 44m
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 4m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Feb 24, 1:47 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254772

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 48.5 business days (threshold: 4.0 business hours)
Exceeded by 48.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546572
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Todd Fogiel
Scheduled
Feb 18, 12:00 PM
Created
Nov 25, 1:48 PM
Invoice #
SM-254772

Work Details (21)

Name Type Status Qty Amount Date
WL-03108328 Expenses Open 1 $0.00 Feb 17, 9:07 AM
WL-03108329 Expenses Open 1 $0.00 Feb 17, 9:07 AM
WL-03111244 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111245 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111246 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111247 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111248 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111249 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111250 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111251 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111252 Labor Open 0.5 $0.00 Feb 18, 8:15 PM
WL-03111254 Expenses Open 1 $0.00 Feb 18, 8:18 PM
WL-03113276 Expenses Open 1 $0.00 Feb 19, 10:45 PM
WL-03113311 Labor Open 1 $0.00 Feb 19, 11:20 PM
WL-03113312 Travel Open 54 $0.00 Feb 19, 11:20 PM
WL-03113313 Labor Open 1 $0.00 Feb 19, 11:20 PM
WL-03113314 Labor Open 0.5 $0.00 Feb 19, 11:20 PM
WL-03113315 Labor Open 0.5 $0.00 Feb 19, 11:20 PM
WL-03113316 Labor Open 0.5 $0.00 Feb 19, 11:20 PM
WL-03113317 Labor Open 0.75 $0.00 Feb 19, 11:20 PM
WL-03113318 Labor Open 0.75 $0.00 Feb 19, 11:20 PM

Details