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WO-01317194 ↗ ServiceMax

Lamprey Healthcare • Inspection • PSM

📍 Lamprey Healthcare - Raymond — 128 Route 27, Raymond NH, 03077

Nov 25, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Jan 6, 2026
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 26 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 23, 2026
12 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech - Parts On Order
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 4, 2026
8 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Nov 25, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Jan 6 Ready for Scheduling ▶ Running 26 26
Jan 6 → Jan 6 Assigned ▶ Running 0 26
Jan 6 → Jan 23 Scheduled ▶ Running 12 38
Jan 23 → Jan 23 Tech - Parts On Order ▶ Running 0 38
Jan 23 → Jan 23 Entered ▶ Running 0 38
Jan 23 → Jan 23 Assigned ▶ Running 0 38
Jan 23 → Feb 4 Scheduled ▶ Running 8 46
Feb 4 → Feb 5 Tech On Site ▶ Running 1 47
Dispatch 0.0d
Coordinators 48.1d
Field Work 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.1 days
Over SLA
Field Work
2.6 days
Over SLA
Created: Nov 25, 2025 Due: Jan 30, 2026 Completed: Feb 6, 2026 (6 days late)
📅
48.1 days Total Age
⏱️
26.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 4, 2026
Visit 2 Feb 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546581
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 140 https://www.ebiotrack.com/inspection.php?iid=31441
Priority
Standard
Origin
Email
Reason
New Case
Contact
Terri Burdick
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317194 (current) Invoiced
Inspection • James Duff
Created: Nov 25, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 99 days old
🚨
Primary Delay 26.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
21.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23 KSmith -- Rescheduled for the week of 2/2 with Lisa. Original FSE cancelled trip due to incoming weather and no local FSEs are available.

1/6 KSmith -- Scheduled for the week of the 26th with Lisa. Newmark then Raymond then Nashua. Call logged on WO-01313219

12/30 KSmith -- Left VM for Lisa to schedule for the week of 1/19 on WO-01313219 (Possibly Duff as FSE)

CONFIRMED


12/23/2025 LHill-rec'd call from Lisa Downs at 603-292-7216(that is her direct number). she is the POC for 1314450, 1317194, and 133219.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8:00 AM- 5:00 PM.  


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  

See logged call on WO-01314450


12/22/2025 LHill-sent email to Terri Burdick at tburdick@lampreyhealth.org to confirm contact & equipment.

🔧 Work Performed
02/04/2026 - 02/05/2026 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 163. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion. Added pm kit to autoclave per authorization from the Practice Manager Tara Quirke.
🔍 Technician Findings
02/04/2026 - 02/05/2026 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 140 https://www.ebiotrack.com/inspection.php?iid=31441

Timeline

📞
Case Linked Nov 25, 6:00 AM
Case Number: 00546581
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 25, 1:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 27.0 business days
👷
▶
4 Technician Assigned Jan 6, 1:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41d 23h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-28T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 13.0 business days
📦
▶
4 Status: Tech - Parts On Order Jan 23, 12:56 PM
Status: Tech - Parts On Order → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-04T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by James Duff Feb 4, 8:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
⏱️
4x Labor Added Feb 4, 4:22 PM
Type: Labor, Expenses
Status: Open
Qty: 7.5, 1
💵
Expenses Added Feb 5, 9:25 AM
Type: Expenses
Status: Open
Qty: 1
🔩
▶
3 Parts Added Feb 5, 6:09 PM
Parts Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 9.5
✔️
Status: Completed by James Duff
From: Tech On Site
To: Completed
Duration in Previous: 1d 9h
💵
2x Expenses Added Feb 5, 10:08 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by James Duff Feb 5, 10:40 PM
From: Completed
To: Closed
Duration in Previous: 4h 26m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Feb 9, 1:49 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253447

Bottlenecks

Ready for Scheduling
Duration: 26.6 business days (threshold: 1.0 business days)
Exceeded by 25.6 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546581
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Feb 4, 9:00 AM
Created
Nov 25, 1:55 PM
Invoice #
SM-253447

Work Details (11)

Name Type Status Qty Amount Date
WL-03091636 Labor Open 7.5 $0.00 Feb 4, 4:22 PM
WL-03091637 Labor Open 1 $0.00 Feb 4, 4:22 PM
WL-03091638 Labor Open 1 $0.00 Feb 4, 4:22 PM
WL-03091639 Expenses Open 1 $0.00 Feb 4, 4:22 PM
WL-03092652 Expenses Open 1 $0.00 Feb 5, 9:25 AM
WL-03094001 Parts Open 1 $297.00 Feb 5, 6:09 PM
WL-03094005 Labor Open 1 $0.00 Feb 5, 6:12 PM
WL-03094006 Labor Open 9.5 $4,303.40 Feb 5, 6:12 PM
WL-03094007 Labor Open 1 $0.00 Feb 5, 6:12 PM
WL-03094435 Expenses Open 1 $0.00 Feb 5, 10:08 PM
WL-03094436 Expenses Open 1 $0.00 Feb 5, 10:08 PM

Details