Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317198 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Southern Hills Hospital — 9300 W Sunset Rd, Las Vegas NV, 89148

Nov 25, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
1d
▶ Clock Running
Status: Created
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 5, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 25, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 26 Created ▶ Running 1 1
Nov 26 → Dec 2 Scheduled ▶ Running 2 3
Dec 2 → Dec 2 Entered ▶ Running 0 3
Dec 2 → Dec 2 Assigned ▶ Running 0 3
Dec 2 → Dec 5 Scheduled ▶ Running 3 6
Dispatch 1.6d
Coordinators 6.6d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
6.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
6.6 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546734
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Benjamin Rawcliffe
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317198 (current) Invoiced
FCO • Fady Khouzam
Created: Nov 25, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544541 qty. 1

ship to:

Southern Hills Hospital

Attn: Bradley Tuquero

9300 W Sunset Rd

Las Vegas, NV 89148-4844


11/26/2025 EMartin per FSE onsite last device was located after he left site sent email to Robert.C.Denmon@gehealthcare.com / bradley.tuquero@gehealthcare.com advising FSE onsite Fri 12/05/25 to complete device

🔧 Work Performed
F.K–Implemented FCO86600069 as per FCO Instructions, all required T&V results passed.
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Nov 25, 1:29 PM
Case Number: 00546734
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 2:05 PM
Work Order: WO-01317198
Type: FCO
Priority: PC
⏳ 2.0 business days
👷
▶
4 Technician Assigned Nov 26, 2:14 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-05T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-05T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Dec 2, 8:14 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000II9QiAAL, Fady Khouzam
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-02T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Dec 5, 5:00 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 3d 8h
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.9 business days
⏱️
Labor Added Dec 8, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00546734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 2, 8:00 AM
Created
Nov 25, 2:05 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03028543 Labor Open 1 $0.00 Dec 5, 5:00 PM
WL-03028544 Labor Open 1 $95.00 Dec 5, 5:00 PM
WL-03028545 Labor Open 1 $200.00 Dec 5, 5:00 PM
WL-03029890 Labor Open 0.016666666666667 $38.00 Dec 8, 9:10 AM

Details