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WO-01317199 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 UWMC Med Outpatient Ctr — 10330 Meridian Ave N Ste 350, Seattle, WA, 98133

Nov 25, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 18, 2025
✓ SLA Met
Active: 15 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 18, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 25, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Nov 25 Assigned ▶ Running 0 0
Nov 25 → Dec 18 Scheduled ▶ Running 15 15
Dec 18 → Dec 18 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Coordinators 15.6d
Field Work 1.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.6 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 18, 2025 Completed: Dec 19, 2025 (on time)
📅
16.3 days Total Age
⏱️
15.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
20.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546561
Dispatch Request for Midmark Delivery - UWMC Outpatient Med Ctr SO 8677756 Delivering 29DEC2025
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 9 am and Tim would need to be there by 8:30 Delivery Time: 11 am to 11:30 am December 18th. Time Technician needs to arrive at location: 10:30 am Estimated Time on Site (hours): 4 hours Product: : Treatment Carts (Qty 8) & 6212-001-216 MOBILE WORKSTATION (Qty 8) & STEEL BRACKET + MG COILED POWER CORD (Qty 8) & VESA MOUNT PLATE(s) (Qty 8) EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. 4. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 5. Supervise the delivery and assist with the assembly of any of the workstations. 6. Fill our Serial Number Tracking file for the workstations and provide back to the Steve McGill 7. Fill out the Proof of Delivery (POD), get the driver and customer signatures 8. Fill out the Medical Delivery Observation Form 9. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve McGill
Owner
Kimberly Hardison
Created
Nov 24, 2025
Work Orders from this Case (1)
WO-01317199 (current) Invoiced
Delivery • Tim Holman
Created: Nov 25, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 99 days old
🚨
Primary Delay 15.2 days stuck in "Scheduled"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
15.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-25 Mburris set per Midmark  Steve McGil

🔧 Work Performed
delivered and stored carts and stations in Storage area Per Amy Akers due to final locations are still under construction. 1 work station did not come with a power cable. Contacted Midmark and they are sending out one on 12.19 to Amy Akers.
🔍 Technician Findings
Delivery and installation of 8 Work stations and 8 treatment carts.
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 9 am and Tim would need to be there by 8:30 Delivery Time: 11 am to 11:30 am December 18th. Time Technician needs to arrive at location: 10:30 am Estimated Time on Site (hours): 4 hours Product: : Treatment Carts (Qty 8) & 6212-001-216 MOBILE WORKSTATION (Qty 8) & STEEL BRACKET + MG COILED POWER CORD (Qty 8) & VESA MOUNT PLATE(s) (Qty 8) EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. 4. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 5. Supervise the delivery and assist with the assembly of any of the workstations. 6. Fill our Serial Number Tracking file for the workstations and provide back to the Steve McGill 7. Fill out the Proof of Delivery (POD), get the driver and customer signatures 8. Fill out the Medical Delivery Observation Form 9. Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Nov 24, 11:47 PM
Case Number: 00546561
Subject: Dispatch Request for Midmark Delivery - UWMC Outpatient Med Ctr SO 8677756 Delivering 29DEC2025
Status: Closed
📋
▶
2 Work Order Created Nov 25, 2:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Status: Assigned Nov 25, 5:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-18T16:30:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 15.8 business days
🔧
Status: Tech On Site by Tim Holman Dec 18, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 17h
⏱️
3x Labor Added Dec 18, 1:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 30
✔️
Status: Completed by Tim Holman Dec 18, 3:42 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 34m
💵
Expenses Added Dec 18, 6:08 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Tim Holman Dec 19, 12:33 AM
From: Completed
To: Closed
Duration in Previous: 8h 50m
⚠️ 8.0 business days
📄
▶
3 Status: Ready to Bill Dec 31, 2:24 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250253

Bottlenecks

Scheduled
Duration: 15.2 business days (threshold: 2.0 business days)
Exceeded by 13.2 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00546561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 18, 11:30 AM
Created
Nov 25, 2:07 PM
Invoice #
SM-250253

Work Details (4)

Name Type Status Qty Amount Date
WL-03041991 Labor Open 1.5 $0.00 Dec 18, 1:40 PM
WL-03041992 Labor Open 3 $330.00 Dec 18, 1:40 PM
WL-03041993 Travel Open 30 $110.00 Dec 18, 1:40 PM
WL-03042471 Expenses Open 1 $0.00 Dec 18, 6:08 PM

Details