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← WO Overview

WO-01317201 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Abbott Valley Veterinary Center — 4232 Diamond Hill Rd, CUMBERLAND RI, 02864

Nov 25, 2025 → Dec 8, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 25 → Nov 26, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Dec 2 → Dec 3, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 25, 2025 Completed: Dec 8, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0 / 4
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0 / 4
Nov 25 → Nov 25 Assigned ▶ Running 0 0 / 4
Nov 25 → Nov 26 Awaiting Parts - Customer ⏸ Paused 1 —
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0 / 4
Nov 26 → Dec 1 Assigned ▶ Running 1 1 / 4
Dec 1 → Dec 2 Scheduled ▶ Running 1 2 / 4
Dec 2 → Dec 3 Awaiting Parts ⏸ Paused 1 —
Dec 3 → Dec 4 Ready for Scheduling ▶ Running 1 3 / 4
Dec 4 → Dec 4 Assigned ▶ Running 0 3 / 4
Dec 4 → Dec 4 Entered ▶ Running 0 3 / 4
Dec 4 → Dec 5 Assigned ▶ Running 1 4 / 4
Dec 5 → Dec 8 Scheduled ▶ Running 1 5 / 4
Dec 8 → Dec 8 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Material Management 3.0d
Coordinators 8.2d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
8.2 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 12, 2025 Completed: Dec 8, 2025 (4 days early)
📅
7.6 days Total Age
⏱️
2.2d in Closed Longest Stage
🔄
15 transitions Status Changes
⚠️
4.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Paul Bonang Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 8, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546602
Midmark Service Request Dispatch Authorization - WO-00131418
Closed
Zone 1 WD Tripping the breaker. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 740534 002-1143-00 1.00000 Ship Exchanged Open 740534 002-10453-00 1.00000
Priority
High
Origin
Email
Reason
New Case
Contact
Celeste Kulz
Owner
Jessica Sells
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317201 (current) Invoiced
Repair • Paul Bonang Jr
Created: Nov 25, 2025 • Closed: Dec 8, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 2.2 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
4.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Awaiting Parts
1.6d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/5 KSmit -- Scheduled for Monday with Celeste

12/05/2025 LHill-LM at 401.334.2765 for Celeste Kulz. They are already closed for the day.


12/5 KSmith -- Celeste was not in yet. Left contact information for a return call. Sending email as well to schedule for Monday.

12/4 KSmith -- Sent email to schedule for Monday

12/3/25 lcoonrod

Tracking Number 1ZE444250147860459

 Delivered On

Wednesday, December 03 at 10:08 A.M.

Delivered To

CUMBERLAND, RI US

Received By:

LEXIE


12/3 KHardison:

1ZE444250147860459

 Delivered On

Wednesday, December 03 at 10:08 A.M.

LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V

12/1 KSmith -- Scheduled for tomorrow with Katie.

12/1 KSmith -- Spent several minutes on hold. Will try again later. Sending email as well to schedule for tomorrow

11/26/2025jsells

Ship To Name: Abbott Valley Veterinary Center Ship To Address: 4232 Diamond Hill Rd Ship To City/State: CUMBERLAND, RI 02864 Waybill (Tracking #): 1ZE444250370591710 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 25-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE LINE NO: 2.1 QTY: 1 ITEM: 002-1143-00 SERIAL #: DESCRIPTION: KIT, MUFFLER, 1/8 MPT, BRONZE


11/25/2025jsells

spoke with Celeste and I gave her the WO# and told her a coordinator will call her to schedule the visit

🔧 Work Performed
Replaced the check valve and function tested unit. Unit is still having same issue. Tracked problem to the solenoid. Midmark is shipping parts. 12/8 PBonang: Installed new solenoid and checked unit for proper operation.
🔍 Technician Findings
Found unit tripping breaker while in use
⚠️ Problem Description
Zone 1 WD Tripping the breaker. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 740534 002-1143-00 1.00000 Ship Exchanged Open 740534 002-10453-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 25, 8:55 AM
Case Number: 00546602
Subject: Midmark Service Request Dispatch Authorization - WO-00131418
Status: Closed
📋
▶
2 Work Order Created Nov 25, 2:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Nov 25, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 32m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Nov 26, 9:52 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 18h 4m
👷
▶
2 Technician Assigned Nov 26, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 15m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-02T15:00:00.000+0000
⏱️
▶
3 5x Labor Added Dec 2, 2:01 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086100
Status: Closed
📦
Status: Awaiting Parts by DAVID CAVACO
From: Scheduled
To: Awaiting Parts
Duration in Previous: 21h 50m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 3, 4:44 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 2h
👷
▶
2 Status: Assigned Dec 4, 8:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🆕
▶
2 Status: Entered Dec 4, 8:47 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Paul Bonang Jr
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 5, 5:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-08T20:30:00.000+0000
⏳ 1.8 business days
🔧
Status: Tech On Site by Paul Bonang Dec 8, 3:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
✔️
Status: Completed by Paul Bonang Dec 8, 4:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 25m
⏱️
5x Labor Added Dec 8, 5:00 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 37, 30
🏁
Status: Closed by DAVID CAVACO Dec 8, 5:40 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Dec 10, 1:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 12, 5:03 PM
Invoice Number: SM-248691

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00546602
Closed
📦
Parts Order 00086100
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Paul Bonang Jr
Scheduled
Dec 8, 3:30 PM
Created
Nov 25, 2:10 PM
Invoice #
SM-248691

Work Details (10)

Name Type Status Qty Amount Date
WL-03023703 Labor Open 1 $0.00 Dec 2, 2:01 PM
WL-03023704 Labor Open 1 $110.00 Dec 2, 2:01 PM
WL-03023705 Labor Open 1.5 $0.00 Dec 2, 2:01 PM
WL-03023706 Travel Open 30 $110.00 Dec 2, 2:01 PM
WL-03023707 Travel Open 30 $0.00 Dec 2, 2:01 PM
WL-03030480 Labor Open 0.75 $0.00 Dec 8, 5:00 PM
WL-03030481 Labor Open 0.75 $82.50 Dec 8, 5:00 PM
WL-03030482 Labor Open 1 $0.00 Dec 8, 5:00 PM
WL-03030483 Travel Open 37 $110.00 Dec 8, 5:00 PM
WL-03030484 Travel Open 30 $0.00 Dec 8, 5:00 PM

Details