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WO-01317205 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 North Atlanta Animal Hospital — 227 Sandy Springs Pl Ste 210, Atlanta GA, 30328

Nov 25, 2025 → Dec 4, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 3, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 25 → Nov 26, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 4, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Nov 25, 2025 Tech Off Site: Dec 4, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0 / 4
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0 / 4
Nov 25 → Nov 25 Assigned ▶ Running 0 0 / 4
Nov 25 → Nov 26 Awaiting Parts - Customer ⏸ Paused 1 —
Nov 26 → Dec 1 Ready for Scheduling ▶ Running 1 1 / 4
Dec 1 → Dec 1 Assigned ▶ Running 0 1 / 4
Dec 1 → Dec 4 Scheduled ▶ Running 3 4 / 4
Dec 4 → Dec 4 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 5.8d
Field Work 1.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
5.8 days
Over SLA
Field Work
1.7 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
6.2 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546605
Midmark Service Request Dispatch Authorization - WO-00131419
Closed
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 740537 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leigh Petteys
Owner
Jessica Sells
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317205 (current) Invoiced
Preventive Maintenance • Henry Holmes
Created: Nov 25, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1/25 AJinerson - Called site to follow up and schedule tech visit. Called and spoke with Leigh and offered tech visit on 12/3 or 12/4. Leigh confirmed for Thursday, 12/4 between 9AM-11AM. 

Onsite contact this day: Leigh Petteys

Leigh is expecting the parts delivery via UPS today and will assist tech onsite Thurs. 


12/1/25 AJinerson - Parts ETA to site Mon. 12/1.



11/26/2025 SRobinson- Order No: 740537


Customer PO No: SR1499024


Customer: VCA Animal Hospitals


Service Request NO: 1499024


Ship To Name: North Atlanta Animal Hospital


Ship To Address: 227 Sandy Springs Pl Ste 210   


Ship To City/State: Atlanta, GA 30328-5935


Waybill (Tracking #): 1ZE444250371541085


Carrier: UPS-Parcel-Ground  


The following items have shipped from Midmark Corporation on: 26-NOV-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


11/25/25 AJinerson - Called site to let them know we are waiting on tracking info and will call to schedule once we have ETA on parts. 

Spoke with Leigh and gave her my contact info. Let her know we will follow up to schedule once we have ETA on parts. 


11/25/25 AJinerson - Midmark shipping parts onsite. No tracking info yet.



11/25/2025jsells

spoke with Leigh and I gave the WO# and told them a coordinator will call to schedule the onsite visit

🔧 Work Performed
installed PM Kit Adjusted All accessories to within the correct Pressure, tested unit, and returned to service.
🔍 Technician Findings
PM needed
⚠️ Problem Description
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 740537 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 25, 9:01 AM
Case Number: 00546605
Subject: Midmark Service Request Dispatch Authorization - WO-00131419
Status: Closed
📋
Work Order Created Nov 25, 2:17 PM
Work Order: WO-01317205
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 25, 2:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Nov 25, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 13m, 0m
📅
Status: Ready for Scheduling by Shelby Robinson Nov 26, 2:47 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 10m
⏳ 2.0 business days
👷
▶
4 Status: Assigned Dec 1, 10:36 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Henry Holmes
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-04T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Henry Holmes Dec 4, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
🚗
Status: Tech Off Site by Henry Holmes Dec 4, 1:02 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 56m
⏱️
▶
2 5x Labor Added Dec 4, 11:28 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site
To: Completed
Duration in Previous: 10h 27m
🏁
Status: Closed by Henry Holmes Dec 4, 11:34 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.1 business days
📄
▶
3 Status: Ready to Bill Dec 9, 1:29 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248581
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546605
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Henry Holmes
Scheduled
Dec 4, 9:00 AM
Created
Nov 25, 2:17 PM
Invoice #
SM-248581

Work Details (5)

Name Type Status Qty Amount Date
WL-03027461 Labor Open 1.25 $0.00 Dec 4, 11:28 PM
WL-03027462 Labor Open 3.75 $412.50 Dec 4, 11:28 PM
WL-03027463 Labor Open 0.75 $0.00 Dec 4, 11:28 PM
WL-03027464 Travel Open 24 $110.00 Dec 4, 11:28 PM
WL-03027465 Travel Open 24 $0.00 Dec 4, 11:28 PM

Details