Detailed work order timeline, KPIs, and analysis
CenterWell (Humana) • Inspection • PSM
📍 CenterWell - LA - Slidell — 1300 Gause Blvd, Slidell LA, 70458
Nov 25, 2025 → Feb 6, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 25 → Nov 25 | Created | ▶ Running | 0 | 0 |
| Nov 25 → Dec 15 | Ready for Scheduling | ▶ Running | 12 | 12 |
| Dec 15 → Jan 20 | On Hold | ▶ Running | 23 | 35 |
| Jan 20 → Jan 20 | Ready for Scheduling | ▶ Running | 0 | 35 |
| Jan 20 → Jan 29 | Assigned | ▶ Running | 7 | 42 |
| Jan 29 → Jan 29 | Entered | ▶ Running | 0 | 42 |
| Jan 29 → Feb 2 | On Hold | ▶ Running | 2 | 44 |
| Feb 2 → Feb 2 | Ready for Scheduling | ▶ Running | 0 | 44 |
| Feb 2 → Feb 2 | Assigned | ▶ Running | 0 | 44 |
| Feb 2 → Feb 6 | Scheduled | ▶ Running | 4 | 48 |
| Feb 6 → Feb 6 | Tech On Site | ▶ Running | 0 | 48 |
*scheduled past SLA due to WO placed on hold due to customer nonresponsive. Since then we have confirmed correct POC now as of February**
2/2/26 AJinerson - Received email back from POC Emilee confirming tech visit for Friday, 2/6 with eta between 930am-1130am.
POC onsite: Emilee Estopinal - Office: 985-288-6419 | Cell: 985-640-6249
Arrival instructions:
2/2/26 AJinerson - Sent email back to Emilee offering tech visit on Friday, 2/6 with eta between 930am-1130am arrival. Asking if this works for them as well.
2/2/26 AJinerson - Received email back from Emilee Estopinal:
Best times to schedule are 12pm and 4pm. Please no Thursdays.
Updated POC:
Emilee Estopinal
eestopinal@centerwell.com
Office: 985-288-6419 | Cell: 985-640-6249
1/29/26 AJinerson - Received email back from Liz McCloskey stating Emilee Estopinal is the correct POC for this location and added Emilee into our email.
Emilee Estopinal - eestopinal@centerwell.com
1/29/26 AJinerson - Due to all emails bouncing, and customer calls nonresponsive, clearing tech name and escalating to ASM.
1/29/26 AJinerson - Received email back of notice that email bounced.
1/29/26 AJinerson - Sent email to secondary's POCs Liz and Robin (emails below) to schedule service.
rgitz@centerwellprimarycare.com
emccloskey2@centerwellprimarycare.com
1/28/26 AJinerson - Called other POC listed on previous WO Liz McCloskey. Left VM regarding scheduling to see if able to assist.
1/28/26 AJinerson - Called Rebecca Ortiz again to follow up. Went straight to VM and Mailbox is full and not accepting messages.
1/20/26 AJinerson - Email to POC Rebecca Ortiz bounced.
1/20/26 AJinerson - Sent email to POC Rebecca following up to schedule offering tech visit on Friday, 1/30 with eta between 930am-1130am.
1/20/26 AJinerson - Called POC Rebecca Ortiz. Went straight to VM and said mailbox is full. Could not leave VM.
1/20/26 AJinerson - WO was just released back into RFS on 1/20 with SLA of 1/30 after being on hold since Dec due to customer non-responsive. No updated POC.
01/20/2026 DNakoff - POC is correct, please try reaching back out as she recently completed a VT work order this month.
12/15/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/15/2025 LHill-Called 702-539-1664 for Rebecca Ortiz. mailbox was full and was unable to leave a message.
12/11/2025 LHill-Called 702-539-1664 for Rebecca Ortiz. mailbox was full and was unable to leave a message.
12/10/2025 LHill-tried to send an email to Rebecca Ortiz at
rortiz17@centerwell.com but the email bounced.
12/10/2025 LHill-Called 702-539-1664 for Rebecca Ortiz. mailbox was full and was unable to leave a message.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03096099 | Labor | Open | 2.25 | $0.00 | Feb 6, 7:25 PM |
| WL-03096100 | Labor | Open | 4.5 | $1,292.00 | Feb 6, 7:25 PM |
| WL-03096101 | Labor | Open | 2.5 | $0.00 | Feb 6, 7:25 PM |
| WL-03096102 | Travel | Open | 89 | - | Feb 6, 7:25 PM |
| WL-03096103 | Travel | Open | 89 | - | Feb 6, 7:25 PM |