12/31/25 DPatton - Tech drove 5.5 hours for scheduled visit but site was closed. Reduce travel to 3 hours or bill 5.5 hours? (I think the visit was schedule per note below) Customer might dispute.
12/22 MOwens Sent an email to Desiree asking to reschedule the repair visit.
12.12 M. Bateman The facility was closed when the tech arrived. Placing WO in reschedule.
12/4 MOwens Called and spoke to Desiree. Scheduled the repair visit for first available on Fri. 12/12 in the morning. She said that will work for her.
12/1 MOwens Sent an email to Desiree asking to schedule the repair visit.
🔧Work Performed
12/12/25 Went to site. Site was not open. Website says they are closed on Fridays. Called number. No response. Contacted Melissa. On PTO. Contacted Matt. Needs to be rescheduled. Checked building numerous times to see if anyone would be there to let me in. No staff at site.
12/30/25 check in with staff regrading equipment not powering on . I was informed that the equipment is operating properly ; issues was due to power cable not being plugged correctly. Checked all cables to make sure everything is correct. Equipment working properly
🔍Technician Findings
12/12/25 Went to site. Site was not open. Website says they are closed on Fridays. Called number. No response. Contacted Melissa. On PTO. Contacted Matt. Needs to be rescheduled. Checked building numerous times to see if anyone would be there to let me in. No staff at site.
12/30/25 check in with staff regrading equipment not powering on . I was informed that the equipment is operating properly ; issues was due to power cable not being plugged correctly. Checked all cables to make sure everything is c correct .
⚠️Problem Description
The device is not turning on.
Model # 7-900-115
Serial # 17010084
Contact: Desiree Ferrarini Cell: 412-678-8806 https://www.ebiotrack.com/workorder.php?wo=69957
📧
Email:RE: ADCS- White Oak PA Repair
Completed Dec 23, 2025
From: mowens@emsar.com
To: Desiree.Ferrarini@adcsclinics.com
Desiree
I will send my other PA tech Pero Popovic to your location next Tuesday 12/30 between 1-1:30pm.
Thanks
Melissa
From: Desiree Ferrarini <Desiree.Ferrarini@adcsclinics.com>
Sent: Tuesday, December 23, 2025 9:36 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: ADCS- White Oak PA Repair
Could you please come on 12/29 or 12/30/25. Thank you
Desiree Ferrarini
Sr. Locat
📧
Email:ADCS- White Oak PA Repair
Completed Dec 22, 2025
From: mowens@emsar.com
To: desiree.ferrarini@adcsclinics.com
Desiree
We scheduled the repair visit for 12/12, but the office was closed by the time the tech arrived onsite. Need to reschedule the visit for tech to look at Model # 7-900-115 Serial # 17010084that is not turning on. What is your schedule next week?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
80
📋
Outbound to +14126788806
Completed Dec 4, 2025
Called and spoke to Desiree. Scheduled the repair visit for first available on Fri. 12/12 in the morning. She said that will work for her.
📧
Email:ADCS White Oak PA Repair Visit
Completed Dec 1, 2025
From: mowens@emsar.com
To: desiree.ferrarini@adcsclinics.com
Desiree
I received the repair work order for unit Model # 7-900-115 Serial # 17010084 that is not turning on. Does any day work to schedule the repair visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www
Dec 31, 2025 3:27pm
Hi @Scott Berry Tech drove 5.5 hours for scheduled visit but site was closed. Reduce travel to 3 hours or bill 5.5 hours? (I think the visit was scheduled per internal note) Customer might dispute. Please advise on how to bill the travel. Thank you!
📅
WO-01317218 - Virtual Tech - Field Repair - White Oak - ADCS- White Oak 367
Dec 30, 2025 1:30pm – 3:00pm
Work Order: WO-01317218
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS- White Oak 367
Address: 1220 Lincoln Way, Suite 101, White Oak, PA 15131
Manufacturer:
Model #:
Serial #:
Contact Name: Desiree Ferrarini
Contact Phone: 412-678-8806
Contact Ema
Timeline
📞
Case Linked Nov 25, 2:01 PM
Case Number:00546754
Subject:ADCS Work Order: [##22497## : Hyfrecator Office Location 367]
Status:Closed
📋
▶
2
Work Order Created Nov 25, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.0 business days
👷
▶
2
Technician Assigned Nov 26, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
⏳4.9 business days
📅
▶
2
Dispatch Scheduled Dec 4, 2:30 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:7d 21h
⚠️5.0 business days
💵
2x Expenses Added Dec 10, 10:52 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
2x Labor Added Dec 11, 9:23 PM
Type:Labor, Travel
Status:Open
Qty:5.5, 265
🔧
Status: Tech On Site by Philip KrogstadDec 12, 8:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 17h
⏱️
3x Labor Added Dec 12, 8:33 AM
Type:Labor, Travel
Status:Open
Qty:0.25, 0.5, 8
🔄
Status: Reschedule by Matthew BatemanDec 12, 7:03 PM
From:Tech On Site
To:Reschedule
Duration in Previous:10h 54m
⚠️7.6 business days
👷
▶
2
Technician Assigned Dec 23, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:10d 16h
📅
▶
2
Dispatch Scheduled Dec 23, 11:48 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:5m
⚠️5.0 business days
🔧
Status: Tech On Site by Pero PopovicDec 30, 1:17 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
⏱️
▶
2
3x Labor Added Dec 30, 1:30 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From:Tech On Site
To:Completed
Duration in Previous:14m
⏱️
▶
2
2x Labor Added Dec 30, 6:55 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From:Completed
To:Closed
Duration in Previous:5h 24m
💵
Status: Billing Review by Diane PattonDec 31, 3:22 PM
From:Closed
To:Billing Review
Duration in Previous:20h 26m
⏳2.0 business days
🏁
Status: Closed by Diane PattonJan 2, 9:05 AM
From:Billing Review
To:Closed
Duration in Previous:1d 17h
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Jan 5, 9:09 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-250449
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)