***Location does not have key. Please order key and give to pharmacy after service is complete***
per Vanessa,
Bottom screen was frozen, they rebooted and now the bottom screen says "higi is not working sorry for the inconvience"
Use this password to access the kiosk: PX6C#M3C
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
store called in spoke with Vanessa, she said higi is now working
🔧Work Performed
Had pharmacist reboot unit
🔍Technician Findings
Touchscreen had message saying "Higi is not working, sorry for the inconvenience"
⚠️Problem Description
***Location does not have key. Please order key and give to pharmacy after service is complete***
per Vanessa,
Bottom screen was frozen, they rebooted and now the bottom screen says "higi is not working sorry for the inconvience"
Use this password to access the kiosk: PX6C#M3C
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +18139227550
Completed Nov 26, 2025
spoke with Vanessa, she said higi is now working
📋
Inbound from +18139227550
Completed Nov 25, 2025
per Vanessa,
Bottom screen was frozen, they rebooted and now the bottom screen says "higi is not working sorry for the inconvience"
Timeline
📞
Case Linked Nov 25, 5:42 PM
Case Number:00546878
Subject:
Status:Closed
📋
Work Order Created Nov 25, 5:56 PM
Work Order:WO-01317266
Type:Repair
Priority:P4
🔍
Status: L2 Screening by Shelby RobinsonNov 26, 8:56 AM
From:Entered
To:L2 Screening
Duration in Previous:14h 59m
👷
▶
2
Status: Assigned Nov 26, 11:05 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Emmanuel Morales
Technician:Emmanuel Morales
✔️
Status: Completed by Emmanuel MoralesNov 26, 11:10 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
📄
Status: Ready to Bill by Hannah ShawNov 26, 3:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:4h 26m
📨
▶
2
Status: Invoice Pending Nov 26, 4:05 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-247660
Bottlenecks
Entered
Duration: 1.1 business days (threshold: 4.0 business hours)