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WO-01317268 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 26, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed (4 biz days late)
Active: 14 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Nov 26 → Jan 29, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 10, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 8 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 14 of ? biz days used
Created: Nov 26, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Jan 29 Ready for Release ⏸ Paused 41 —
Jan 29 → Jan 29 Assigned ▶ Running 0 0
Jan 29 → Feb 10 Scheduled ▶ Running 8 8
Feb 10 → Feb 10 Entered ▶ Running 0 8
Feb 10 → Feb 18 Scheduled ▶ Running 5 13
Feb 18 → Feb 18 Entered ▶ Running 0 13
Feb 18 → Feb 19 Scheduled ▶ Running 1 14
Dispatch 0.0d
Holding 42.0d (excluded)
Coordinators 17.0d
Field Work 0.1d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
42.0 days
Coordinators
17.0 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 12, 2025 Completed: Feb 19, 2026 (68 days late)
📅
56.0 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00546882
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317268 (current) Invoiced
Repair • Patricia Gordon
Created: Nov 26, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
42.0d
Scheduled
17.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RArnold - 02162026_BOUPDATE_  RP-Trilogy Evo System PCA on BO, NO ETA

02/10/2026 RArnold -Reassigned to Fady K

01/29/2026 MNewman - dispatching to Ryan for 2/5 per Fady

01/06/2026 Brod - PO delay extension code , per fady

12/24/2025 EMartin per Fady working with Chad on these repairs will provide resource once completed  

12/19/2025 RArnold - Working with Sup for resource

12/08/2025 EMartin sent email to Fady for update on WOs 

11/26/2025 EMartin Fady working with Chad on quotes and resources to send to area 

🔧 Work Performed
While onsite, Performed repair - replaced 3-way Solenoid & Proportional valve. Device past all required tests. Travel from site.
🔍 Technician Findings
replace 3-way Solenoid & Proportional valve.
⚠️ Problem Description
FCO86600081. Repair to be handled by Philips ASP (CSA/EMSAR
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 6:05 PM
Case Number: 00546882
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 8:10 AM
Work Order: WO-01317268
Type: Repair
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 26, 8:31 AM
From: Entered
To: Ready for Release
Duration in Previous: 21m
🚨 42.0 business days
👷
▶
3 Status: Assigned Jan 29, 9:55 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Ryan Lewis
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-05T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 4, 9:38 AM
Scheduled For: 2026-02-13T13:00:00.000+0000
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Feb 10, 10:02 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-13T13:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
4 Status: Entered Feb 18, 8:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: a0hF00000048QIHIA2, Patricia Gordon
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-18T06:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-18T14:00:00.000+0000
⏱️
3x Labor Added Feb 19, 6:51 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 3, 153
✔️
Status: Completed by Patricia Gordon Feb 19, 7:17 AM
From: Scheduled
To: Completed
Duration in Previous: 22h 26m
🏁
Status: Closed by Patricia Gordon Feb 19, 8:18 AM
From: Completed
To: Closed
Duration in Previous: 1h 0m
⏱️
Labor Added Feb 19, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 1m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 12m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00546882
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 18, 9:00 AM
Created
Nov 26, 8:10 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03111591 Labor Open 2.5 $237.50 Feb 19, 6:51 AM
WL-03111592 Labor Open 3 $155.00 Feb 19, 6:51 AM
WL-03111593 Travel Open 153 $0.00 Feb 19, 6:51 AM
WL-03111923 Labor Open 0.016666666666667 $38.00 Feb 19, 11:10 AM

Details