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← WO Overview

WO-01317276 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Field Repair • P3

📍 ADCS - 266 — 861 Coronado Center Dr, Henderson NV, 89052

Nov 26, 2025 → Dec 15, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (5 biz days late)
Active: 8 biz days
Paused: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Tech Off Site (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 26 → Dec 2, 2025
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 8, 2025
4 business days (counted)
Running total: 4 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 8 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 8 of 3 biz days used
Created: Nov 26, 2025 Tech Off Site: Dec 12, 2025
Business Days Used 8 / 3
0 3d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 3
Nov 26 → Dec 2 Awaiting Parts ⏸ Paused 2 —
Dec 2 → Dec 2 Reschedule ▶ Running 0 0 / 3
Dec 2 → Dec 8 Assigned ▶ Running 4 4 / 3
Dec 8 → Dec 12 Scheduled ▶ Running 4 8 / 3
Dec 12 → Dec 12 Tech On Site ▶ Running 0 8 / 3
Dispatch 0.0d
Material Management 3.0d
Coordinators 9.4d
Field Work 1.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
9.4 days
Over SLA
Field Work
1.9 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 10, 2025 Completed: Dec 15, 2025 (4 days late)
📅
12.0 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546614
HCP L2 Review
Closed
Please send a tech out to inspect a leaking autoclave. M11-042 sn V2595924
Priority
Standard
Origin
Email
Reason
New Case
Contact
Candice Diaz
Owner
Virtual Tech
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317276 (current) Invoiced
Virtual Tech - Field Repair • Michael Russell
Created: Nov 26, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-8 Mburris called site and set appt with Candice Diaz

12/5/25 Rberry- Emailed Candice Diaz to schedule for 12/8/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.


12/5/25 RBerry- Called site to schedule, took me to an automated system. System was trying to schedule for a patient. Disconnected call. 


12/4/25 lcoonrod

Your shipment

1ZE444250248928810

Estimated delivery

Today, December 04 between 10:45 A.M. - 2:45 P.M.



12/4 KHardison: Updated due date.

1ZE444250248928810

Estimated delivery

Today, December 04 between 10:45 A.M. - 2:45 P.M.


12-3 Mburris

1ZE444250248928810

The delivery date will be provided as soon as possible.


12-2 Mburris email sent to POC

12/02/2025 SRobinson- Order No: 741037


Customer PO No: PO015320


Customer: EMSAR Inc  


Ship To Name: ADCS 266


Ship To Address: 861 Coronado Center Dr    


Ship To City/State: Henderson, NV 89052


Waybill (Tracking #): 1ZE444250248928810


Carrier: UPS-Air-2nd Day Air


The following items have shipped from Midmark Corporation on: 01-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11


LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT

🔧 Work Performed
ran a pouch test an notived leaked. replaced gasket housing and door gasket. Performed function tests x2, no leaks, units returned to service.
🔍 Technician Findings
auto clave leaking sn:V2595924
⚠️ Problem Description
Please send a tech out to inspect a leaking autoclave. M11-042 sn V2595924

Timeline

📞
Case Linked Nov 25, 9:06 AM
Case Number: 00546614
Subject: HCP L2 Review
Status: Closed
📋
▶
3 Work Order Created Nov 26, 8:25 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085909
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Dec 2, 2:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Wendy Argueta
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 6h
👷
▶
2 Technician Assigned Dec 2, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 5m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-12T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Michael Russell Dec 12, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
4x Labor Added Dec 12, 12:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 30
🚗
Status: Tech Off Site by Michael Russell Dec 12, 2:36 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 22m
⏳ 2.0 business days
✔️
▶
2 Status: Completed Dec 15, 9:25 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Michael Russell
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 17, 4:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 17.0 business days
🧾
Invoice Created Jan 12, 2:51 PM
Invoice Number: SM-249317

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546614
Closed
📦
Parts Order 00085909
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Michael Russell
Scheduled
Dec 12, 11:00 AM
Created
Nov 26, 8:25 AM
Invoice #
SM-249317

Work Details (6)

Name Type Status Qty Amount Date
WL-03023745 Parts Open 1 $324.00 Dec 2, 2:36 PM
WL-03023746 Expenses Open 1 $71.15 Dec 2, 2:36 PM
WL-03035890 Labor Open 1 $91.00 Dec 12, 12:37 PM
WL-03035891 Labor Open 2 $298.00 Dec 12, 12:37 PM
WL-03035892 Travel Open 30 - Dec 12, 12:37 PM
WL-03035893 Travel Open 30 - Dec 12, 12:37 PM

Details