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← WO Overview

WO-01317285 ↗ ServiceMax

The Cigna Group • Inspection • PSM

📍 Ecolab Greensboro — 8200M Capital Drive, Greensboro NC, 27409

Nov 26, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 1 Ready for Scheduling ▶ Running 1 1
Dec 1 → Dec 3 Assigned ▶ Running 2 3
Dec 3 → Dec 11 Scheduled ▶ Running 6 9
Dec 11 → Dec 11 Tech On Site ▶ Running 0 9
Dispatch 0.0d
Coordinators 11.6d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
10.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546804
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31455
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lindsey Cooke
Owner
Jessica Sells
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01317285 (current) Invoiced
Inspection • Christopher Morning
Created: Nov 26, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3 MOwens Lindsey called back and confirmed the scheduling on 12/11 with arrival around 9am for the inspection visit.

12/2 MOwens Called to speak to Lindsey Cooke. Left a vm for her to call back about scheduling the visit on Dec. 11th.

🔧 Work Performed
12-11-25 CTM - Performed Initial Annual Inspection on all medical equipment located .Total of 18 inspected .ALL PASS . Notified POC Lindsey Cooke of findings and completion .
🔍 Technician Findings
12-11-25 CTM - Perform Initial Annual Inspection on all medical equipment located . Notify POC Lindsey Cooke of findings and completion .
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31455

Timeline

📞
Case Linked Nov 25, 3:31 PM
Case Number: 00546804
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 9:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 1, 2:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 5h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 10:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-11T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Dec 11, 9:20 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 Labor Added Dec 11, 11:33 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 11m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 16, 9:40 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249158

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00546804
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Dec 11, 9:00 AM
Created
Nov 26, 9:26 AM
Invoice #
SM-249158

Work Details (3)

Name Type Status Qty Amount Date
WL-03033889 Labor Open 2.5 $0.00 Dec 11, 9:20 AM
WL-03033890 Travel Open 104 - Dec 11, 9:20 AM
WL-03034023 Labor Open 2 $895.00 Dec 11, 11:33 AM

Details