Q-00031295
Follow up to WO-01310995
Technician Erwin Forster
Component 6507 Power-PRO 2 2211000365
Technician Findings
10/29: Confirmed reported problem. Head section does not lock into place. Found damage to head section (pics attached).
Follow-Up Notes
Part# 650707000021 QTY: 1 Head section assembly.
12/29 EForster: Spoke to Donna who advised not to travel to Batavia due to weather conditions. Rescheduled for 12/31.
12/19 KSmith -- Scheduled for 12/29 with Donna.
12/18 KSmith -- Sent email to Donna to see if they wanted to wait until Erwin returns from PTO and schedule for 12/29 or if they needed this completed sooner
12/18 SRogers: Updating to reschedule - part was not delivered until late (after tech had departed for the day). Will need to confirm with POC if they will wait until Erwin is back from PTO or if they need this repaired urgently.
12/16/2025Sramen - pushed due date out but no eta yet on parts delivery.
12/16 KSmith -- FSE scheduled directly with Donna (WO-01326500)
🔧Work Performed
Replace head section and transfer 02 tank top new head section.
🔍Technician Findings
Unit out of service.
⚠️Problem Description
Q-00031295
Follow up to WO-01310995
Technician Erwin Forster
Component 6507 Power-PRO 2 2211000365
Technician Findings
10/29: Confirmed reported problem. Head section does not lock into place. Found damage to head section (pics attached).
Follow-Up Notes
Part# 650707000021 QTY: 1 Head section assembly. https://www.ebiotrack.com/workorder.php?wo=69965
From: DCox@mercyflight.org
To: ksmith@emsar.com
Yes this is good
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 18, 2025 4:15 PM
To: Donna Cox <DCox@mercyflight.org>
Subject: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01317292
***EXTERNAL EMAIL open/click with caution!***
Hi Donna,
The parts for the repair of your unit below have shipped and are scheduled to arrive tomorrow.
Unfortunately, Erwin is on PTO until 12/29. Would December 29th work f
To: dcox@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Mercy Flight WNY - Batavia -- EMS Repair -- WO-01317292
Body:
Hi Donna,
The parts for the repair of your unit below have shipped and are scheduled to arrive tomorrow.
Unfortunately, Erwin is on PTO until 12/29. Would December 29th work for Erwin to come onsite or do we need to send an alternate technician next week?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EX
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: dcox@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317292Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2211000365Problem Description: Q-00031295
Follow up to WO-01310995
Technic
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: dcox@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317292Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2211000365Problem Description: Q-00031295
Follow up to WO-01310995
Technic
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: dcox@mercyflight.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317292Location: Mercy Flight WNY - BataviaAddress: 8050 Call Parkway Batavia, NY 14020Device: 6507 Power-PRO 2 2211000365Problem Description: Q-00031295
Follow up to WO-01310995
Technic
Work Order: WO-01317292
Account: MERCY FLIGHT WNY
Customer Case Number:
Location: Mercy Flight WNY - Batavia
Address: 8050 Call Parkway, Batavia, NY 14020
Manufacturer: Stryker Medical EMS
Model #: 6507 Power-PRO 2
Serial #: 2211000365
Contact Name: Donna Cox
Contact Phone: 716-626-5808 X-1556
Cont
Case #00540487 – Follow up to WO-01310995
Status: Closed | Priority: Standard
Q-00031295
Follow up to WO-01310995
Technician Erwin Forster
Component 6507 Power-PRO 2 2211000365
Technician Findings
10/29: Confirmed reported problem. Head section does not lock into place. Found damage to head section (pics attached).
Follow-Up Notes
Part# 650707000021 QTY: 1 Head s
💬Case Comment
Internal Nov 21, 2025 4:06pm
obtained new part nmber and reached out to orders to add it to SM
💬Case Comment
Internal Nov 3, 2025 3:57pm
Reached out to orders to add the part to SM
Timeline
📞
Case Linked Nov 3, 2:45 PM
Case Number:00540487
Subject:Follow up to WO-01310995
Status:Closed
🚨17.0 business days
📋
▶
2
Work Order Created Nov 26, 10:00 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 26, 2:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 25m
🚨12.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyDec 15, 4:29 PM