DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 13167391
Serial #: PD409737
It is not charging, they can use while plugged in.
The technician will need to evaluate the unit and determine if parts are needed for repair.
Possible part needed
1 battery, 7305P-614
1-23 Mburris called spoke with Rene she got mixed up because of the two WO's this is set for 1-27 due to tech being out on family leave
1/23/26 EMartin- took contact info for call back
1/21/26 LCoonrod-said tech was supposed to be out 1/15. he never came and not one has called them as to why or to set up another appt.
1/16/26 KHardison: Customer called because tech didn't show up yesterday. Transferred to Michael B.
12-31 Mburris email from POC Rene to set appt 1-27 pushing date due to no availability for tech
12-30 Mburris email sent to POC
12/19 KWeiss, Moving w/o to reschedule. Per tech follow up notes, inspection needs to be rescheduled.
12-11 Mburris called spoke with Rene Mendoza and set appt for 12-16 between 9am and 10:30am
12/5/25 RBerry- Emailed Rene Mendoza to discuss scheduling. See logged email
12/5/25 RBerry- Called 702-671-1534 to schedule. No answer. Could not leave message.
🔧Work Performed
Successfully replaced the internal battery pack. Post-installation testing confirmed the unit is fully operational
🔍Technician Findings
SN:PD409737
WHEN UNIT IS NOT PLUGGED IN IT WILL NOT POWER UP
⚠️Problem Description
DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 13167391
Serial #: PD409737
It is not charging, they can use while plugged in.
The technician will need to evaluate the unit and determine if parts are needed for repair.
Possible part needed
1 battery, 7305P-614 https://www.ebiotrack.com/workorder.php?wo=69966
📋
Inbound from +17026711534
Completed Jan 23, 2026
took contact info for call back
📋
Inbound from +17026711534
Completed Jan 21, 2026
said tech was supposed to be out 1/15. he never came and not one has called them as to why or to set up another appt.
📋
Inbound from +17026711534
Completed Jan 16, 2026
Customer called because tech didn't show up yesterday. Transferred to Michael B.
📋
Outbound to +17026711534
Completed Jan 5, 2026
1-5 Mburris called spoke with Rene and set appt 1-15
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: rene.mendoza@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317293Location: CCDC – North Valley ComplexAddress: 4900 N. Sloan LN North Las Vegas, NV 89115Device: Problem Description: DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: rene.mendoza@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317293Location: CCDC – North Valley ComplexAddress: 4900 N. Sloan LN North Las Vegas, NV 89115Device: Problem Description: DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: rene.mendoza@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317293Location: CCDC – North Valley ComplexAddress: 4900 N. Sloan LN North Las Vegas, NV 89115Device: Problem Description: DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: rene.mendoza@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317293Location: CCDC – North Valley ComplexAddress: 4900 N. Sloan LN North Las Vegas, NV 89115Device: Problem Description: DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 1
📅
WO-01317293 - Repair - North Las Vegas - CCDC – North Valley Complex
Jan 27, 2026 12:00pm – 4:00pm
Work Order: WO-01317293
Account: NaphCare
Customer Case Number:
Location: CCDC – North Valley Complex
Address: 4900 N. Sloan LN, North Las Vegas, NV 89115
Manufacturer:
Model #:
Serial #:
Contact Name: Rene Mendoza
Contact Phone: 702-671-1534
Contact Email: rene.mendoza@naphcare.com
Case #00545544 – HCP L2 Review * No quote needed per SMC
Status: Closed | Priority: High
DeVilbiss Healthcare Inc - 7305P-D Aspirator
Asset ID: 13167391
Serial #: PD409737
It is not charging, they can use while plugged in.
The technician will need to evaluate the unit and determine if parts are needed for repair.
Possible part needed
1 battery, 7305P-614
💬Case Comment
Internal Nov 25, 2025 9:56am
This case was delayed, waiting on a response from Naphcare.
Timeline
📞
Case Linked Nov 20, 10:55 AM
Case Number:00545544
Subject:HCP L2 Review * No quote needed per SMC
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Nov 26, 10:03 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 26, 2:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 22m
🚨23.0 business days
🔩
▶
2
2x Parts Added Dec 31, 2:27 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:35d 0h
⏳1.1 business days
📅
Status: Ready for Scheduling by Stephanie RamenJan 2, 12:24 AM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:1d 9h
👷
▶
2
Technician Assigned Jan 2, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:11h 26m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Jan 5, 2:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:3d 3h
🚨10.0 business days
📅
Dispatch Scheduled by Michael BurrisJan 19, 9:59 AM
Scheduled For:2026-01-27T17:00:00.000+0000
⚠️6.0 business days
🔧
▶
2
Status: Tech On Site Jan 27, 3:02 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 30
✔️
Status: Completed by Michael RussellJan 27, 3:08 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Jan 30, 9:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 2, 12:01 PM
Invoice Number:SM-252640
Bottlenecks
Awaiting Parts
Duration: 22.6 business days (threshold: 3.0 business days)
Exceeded by 19.6 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)