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← WO Overview

WO-01317342 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Hamilton Correctional Institute — 10650 SW 46th St, Jasper FL, 32052

Nov 26, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 30, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 22 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 15, 2026
10 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 34 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 5, 2026
12 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 26, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 30 Ready for Scheduling ▶ Running 21 21
Dec 30 → Dec 31 Assigned ▶ Running 1 22
Dec 31 → Jan 15 Scheduled ▶ Running 10 32
Jan 15 → Jan 19 Reschedule ▶ Running 1 33
Jan 19 → Jan 19 Entered ▶ Running 0 33
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 33
Jan 19 → Jan 20 Assigned ▶ Running 1 34
Jan 20 → Feb 5 Scheduled ▶ Running 12 46
Feb 5 → Feb 5 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 50.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Feb 5, 2026 Completed: Feb 5, 2026 (on time)
📅
46.9 days Total Age
⏱️
21.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546934
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 35 pcs https://www.ebiotrack.com/inspection.php?iid=31462
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sierra Tanner
Owner
Jessica Sells
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317342 (current) Invoiced
Inspection • Dylan Ingraham
Created: Nov 26, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
23.7d / 2.0d SLA
Reschedule
1.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/20/26 AJinerson - Email logged on WO-01317342. Received email back from Racheel Stallings confirming tech visit for both locations on Thurs. 2/5 and provided DC6 attachment that tech needs to review, fill out, and submit upon arrival.

Sent email back asking which facility they would prefer to schedule for first stop:

Hamilton Correctional Institute - WO-01317342

Hamilton Annex - WO-0131256


POC onsite:

Arrival instructions:


1/19/26 AJinerson - Email logged on WO-01317342. Sent email back to Ashley and Sierra regarding needing to reschedule tech visit. Offering tech visit for both locations on Thursday, 2/5 with eta between 9am-11am for below sites:

Hamilton Correctional Institute - WO-01317342

Hamilton Annex - WO-01312569


1/19/26 AJinerson - Reassigning tech due to original assigned tech needing to cover GE Work in VA rest of the month. Assigning to next avail. cleared tech.

**Need to reschedule tech visit due to original assigned/scheduled tech being pulled to cover GE work in VA and we will now miss the SLA.


12/31/25 AJinerson - Received confirmation email back from POC Sierra confirming tech visit for Weds. 1/21 with eta between 9am-11am.

Sent email back confirming this scheduled date/time, providing list of tools, and asking for confirmation on the below info.:

POC onsite: Sierra Tanner - Office: 386-792-6001 / Mobile: 850-879-9851

Arrival instructions:

Specific requirements:


12/31/25 AJinerson - Received email back from POC Sierra stating 1/19 is a holiday and asking for another date. I sent email back offering tech visit on 1/21 instead.

(confirmed with tech sup to travel tech to northern FL week of 1/19 to cover HCP inspections).


12/31/25 AJinerson - Sent email back to Sierra offering tech visit on Monday, 1/19/2026 with arrival between 11:30am-1:30pm.


12/30/2025 LHill-sent email to Sierra and copied Abby -Thank you for the information. I am adding @Abby Jinerson to this email as she is the scheduling coordinator. She will be reaching out with a scheduled date and time.


12/22/2025 LHill-rec'd email from Sierra Tanner-Is there a particular day or time that typically works best for your facility? Middle of the month, any day/time excluding Wednesdays, 1/15/26 and 1/29/26.

  1. Would you like the technician to call ahead before arriving? Yes, please.
  2. Is there anything additional needed for our technician to gain access to your facility? Level 1 clearance if not already obtained.
  3. Are you the best contact for scheduling, or should we coordinate with someone else? My Administrative Assistants will coordinate this. I have copied them in this email. Administrative Office 386-792-6002 Ashley Hand ahand1@TeamCenturion.com

See logged email.




12/22/2025 LHill-sent email to Sierra Tanner at stanner@teamcenturion.com to confirm contact & equipment.


12/22/2025 LHill-LM at (850) 879-9851 for Sierra Tanner to confirm contact & equipment.

🔧 Work Performed
2/5 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 39 DEVICES (38 PASS - 1 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/5 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 35 pcs https://www.ebiotrack.com/inspection.php?iid=31462

Timeline

📞
Case Linked Nov 26, 12:00 AM
Case Number: 00546934
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 26, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
2 Technician Assigned Dec 30, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 0h
🗓️
2 Status: Scheduled Dec 31, 10:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-21T14:00:00.000+0000, 2026-01-21T13:00:00.000+0000
🚨 11.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 15, 1:28 PM
From: Scheduled
To: Reschedule
Duration in Previous: 15d 3h
2.0 business days
🆕
2 Status: Entered Jan 19, 11:18 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
1.0 business days
📅
2 Dispatch Scheduled Jan 20, 1:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1d 1h
🚨 13.0 business days
🔧
3 Status: Tech On Site Feb 5, 5:03 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 0.5, 35
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
2.9 business days
📄
3 Status: Ready to Bill Feb 9, 1:53 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-253448

Bottlenecks

Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00546934
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 5, 1:00 PM
Created
Nov 26, 11:59 AM
Invoice #
SM-253448

Work Details (3)

Name Type Status Qty Amount Date
WL-03093875 Labor Open 2.5 $1,495.00 Feb 5, 5:07 PM
WL-03093876 Labor Open 0.5 $0.00 Feb 5, 5:07 PM
WL-03093877 Travel Open 35 - Feb 5, 5:07 PM

Details