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WO-01317345 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 ROCKDALE MED CTR — 1412 Milstead Ave NE, Conyers GA, 30012

Nov 26, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed (12 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Jan 1, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 24, 2025
18 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 31, 2025
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 26, 2025 Completed: Jan 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 24 Assigned ▶ Running 18 18
Dec 24 → Dec 31 Scheduled ▶ Running 4 22
Dec 31 → Jan 1 Tech On Site ▶ Running 0 22
Dispatch 0.1d
Coordinators 23.2d
Field Work 1.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
23.2 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 12, 2025 Completed: Jan 1, 2026 (19 days late)
📅
22.9 days Total Age
⏱️
18.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00547075
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317345 (current) Invoiced
Repair • Bruce Ballard
Created: Nov 26, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 18.7 days stuck in "Assigned"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
18.7d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 BBallard After Active Exhalation test Passed, another preexisting failure appeared (System Leak Test Failure). Follow up work and quote for blower assembly required before FCO can be completed. Previous incident repaired.

12/22/2025 EMartin Fady rcvd PO sent to quotes to get parts ordered 

12/19/2025 RArnold - PWO still pending entitlement

12/15/2025 RArnold - PWO still pending entitlement

12/08/2025 EMartin FSE sent email to Erika and John Howard for quote acceptance and hard copy PO 

11/26/2025 EMartin FSE working with POC onsite to get hard copy PO and quotes for repair 

🔧 Work Performed
Replaced 3 way solenoid and Proportional valve. After Active Exhalation test Passed.
🔍 Technician Findings
Replaced 3 way solenoid and Proportional valve. After Active Exhalation test Passed.
⚠️ Problem Description
FCO81 System Setup FAILED Active Exhalation Verification: S(+) P(-): Pilot: Reading 1.57 cmH2O -1.50 1.50
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 26, 11:29 AM
Case Number: 00547075
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 12:10 PM
Work Order: WO-01317345
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Nov 26, 1:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1h 5m
🚨 19.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 31, 9:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
2x Labor Added Dec 31, 9:04 PM
Type: Labor
Status: Open
Qty: 1, 3
✔️
▶
2 Status: Completed Dec 31, 9:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 9.3 business days
⏱️
Labor Added Jan 14, 9:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 9:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Assigned
Duration: 18.7 business days (threshold: 4.0 business hours)
Exceeded by 18.2 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00547075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 29, 8:00 AM
Created
Nov 26, 12:10 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03052046 Labor Open 1 $155.00 Dec 31, 9:04 PM
WL-03052047 Labor Open 3 $285.00 Dec 31, 9:04 PM
WL-03064377 Labor Open 0.016666666666667 $38.00 Jan 14, 9:40 AM

Details