1/28 KSmith -- Scheduled for 2/9 with Letty. 9-11am
1/28 KSmith -- Responded to Letty's email to schedule providing 2/9 as a scheduled date and am awaiting response
1/9/2026 Sramen - per SBerry we are cancelling since this account is on credit hold.
12/3 KSmith -- Sent email to schedule for 1/9
🔧Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 200-789-31465.
🔍Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 200-789-31465.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
10 pcs
https://www.ebiotrack.com/inspection.php?iid=31465
📧
Email:Re: Equipment Inspection - WO-01317350
Completed Jan 28, 2026
From: mvega@firstchc.org
To: ksmith@emsar.com, lmendez@firstchc.org
Good afternoon,
Yes, Feb 9th works please schedule.
Thank you.
Mildred Vega
Senior Practice Administrator
94 Connecticut Boulevard
East Hartford, CT. 06108
860-610-6335 Ext. 235
mvega@firstchc.org <mailto:mvega@firstchc.org>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 28, 2026 3:29 PM
To: Letty Mendez <lmendez@firstchc.org>
Cc: Mi
📧
Email:Equipment Inspection
Completed Jan 28, 2026
From: lmendez@firstchc.org
To: ksmith@emsar.com
Cc: mvega@firstchc.org
Good Afternoon:
I would like to schedule Annual Equipment Inspection for Howell Cheney Technical High School in Manchester, CT.
Thank You,
Letty Mendez, RMA
Medical Site Coordinator
110 Connecticut Blvd. 2nd Floor
East Hartford, CT 06108
Phone: 860-528-1359 Ext. 265
Fax: 860-291-8990
lmendez@firstchc.org
Anticipate dates out of office:
“Just one small positive though
📧
Email: First Choice Health Center – Manchester– Howell Cheney Technical High School -- EMSAR Inspection -- WO-01317350
Completed Dec 3, 2025
To: mvega@firstchc.org
CC:
BCC:
Attachment: --none--
Subject: First Choice Health Center – Manchester– Howell Cheney Technical High School -- EMSAR Inspection -- WO-01317350
Body:
Hi Mildred,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at First Choice Health Center – Manchester– Howell Cheney Technical High School located at 791 Middle Turnpike W?
If not, would
📅
WO-01317350 - Inspection - Manchester - First Choice Health Center – Manchester– Howell Cheney Technical High School
Feb 9, 2026 10:00am – 11:00am
Work Order: WO-01317350
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice Health Center – Manchester– Howell Cheney Technical High School
Address: 791 Middle Turnpike W, Manchester, CT 06042
Manufacturer:
Model #:
Serial #:
Contact Name: Letty Mendez
Con
Timeline
📞
Case Linked Nov 26, 6:00 AM
Case Number:00546946
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 26, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 3, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 23h
⏳2.0 business days
⏸️
Status: On Hold by Mark JosephDec 4, 4:31 PM
From:Assigned
To:On Hold
Duration in Previous:1d 4h
🚨24.9 business days
🚫
Status: Canceled by Stephanie RamenJan 9, 2:08 PM
From:On Hold
To:Canceled
Duration in Previous:35d 21h
🚨13.0 business days
📅
▶
3
Status: Ready for Scheduling Jan 28, 3:28 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kourtney Smith
Technician:a0h5A00000HDTDDQA5, Mohamed Shareed
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
🗓️
▶
2
Status: Scheduled Jan 28, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-09T14:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 3, 9:05 AM
Scheduled For:2026-02-09T15:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Mohamed ShareedFeb 9, 9:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 17h
⏱️
▶
2
3x Labor Added Feb 9, 7:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 41m, 0m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Feb 11, 1:36 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Feb 16, 8:17 AM
Invoice Number:SM-253606
Bottlenecks
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)