Primary Delay12.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay20.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.8d / 1.0d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/16 KSmith -- Scheduled for 12/31 with Jennifer. 8-10am arrival. Site closes at 12pm
12/16 KSmith -- Sent email to schedule for 12/31 (Jason Cunningham)
🔧Work Performed
12/31 Jason - Inspection Complete - Performed inspection on 50 devices. Had 7 devices fail inspection. Removed 2 devices from service that were giving error codes upon use. The 5 autoclaves need to have the gasket kits replaced as they have burn marks on them. Left those in service as they were not giving any errors or issues at this time. All other devices passed inspection and were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
35 pcs
https://www.ebiotrack.com/inspection.php?iid=31464
📧
Email:Re: South Shore Skin Center Norwell -- EMSAR Inspection -- WO-01317360
Completed Dec 16, 2025
From: josborne@southshoreskincenter.com
To: ksmith@emsar.com
The 31st would be fine but we are only in office til 12 that day.
Sent from my T-Mobile 5G Device
Get Outlook for Android <https://protect.checkpoint.com/v2/r01/___https://aka.ms/AAb9ysg___.YzJ1OmVtc2FyMTpjOm86ZGRjZTQxMDNhZTBjN2FjMDJiMDY0NDI2ZWY3MjkwMTE6NzplOGM3OmQwMWY4YzhlZDBhY2ZlYjNlNDEyNWViYjU1Zjk3ZGM3OGRiYmU5ZWQ0M2RjOTIyOTQwZGEwZWFhZDU4NWQwN2I6aDpUOkY>
________________________________
From: Kourtney Smith <ksmith@emsar.co
📧
Email: South Shore Skin Center Norwell -- EMSAR Inspection -- WO-01317360
Completed Dec 16, 2025
To: josborne@southshoreskincenter.com
CC:
BCC:
Attachment: --none--
Subject: South Shore Skin Center Norwell -- EMSAR Inspection -- WO-01317360
Body:
Hi Jennifer,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at South Shore Skin Center Norwell located at 75 Washington St?
If not, would you have the contact information of the person I need to speak with?
If you are the c
📅
WO-01317360 - Inspection - Norwell - South Shore Skin Center Norwell
Dec 31, 2025 8:00am – 12:00pm
Work Order: WO-01317360
Account: South Shore Skin Center
Customer Case Number:
Location: South Shore Skin Center Norwell
Address: 75 Washington St, Norwell, MA 02061
Manufacturer:
Model #:
Serial #:
Contact Name: Jennifer Osborne
Contact Phone: (781) 878-6495
Contact Email: josborne@southshoresk
Timeline
📞
Case Linked Nov 26, 6:00 AM
Case Number:00546945
Subject:eBiotrack - Automated New Inspection Created