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WO-01317380 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 Cuyahoga County Juvenile Detention Center — 9300 Quincy Ave, Cleveland OH, 44106

Nov 26, 2025 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (30 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Nov 26 → Jan 5, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 5 → Jan 9, 2026
4 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 28 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 31 of ? biz days used
Created: Nov 26, 2025 Completed: Jan 14, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0
Nov 26 → Jan 5 Assigned ▶ Running 24 24
Jan 5 → Jan 5 Entered ▶ Running 0 24
Jan 5 → Jan 9 On Hold ▶ Running 4 28
Jan 9 → Jan 9 Assigned ▶ Running 0 28
Jan 9 → Jan 13 Scheduled ▶ Running 2 30
Jan 13 → Jan 14 Tech On Site ▶ Running 1 31
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 27.7d
Field Work 1.4d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
27.7 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: Jan 14, 2026 (16 days early)
📅
31.1 days Total Age
⏱️
24.7d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
27.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546970
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=31489
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Lancier
Owner
Jessica Sells
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317380 (current) Invoiced
Inspection • Jordan Moceri
Created: Nov 26, 2025 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 24.7 days stuck in "Assigned"
⏱️
Total Delay 27.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
24.7d / 0.5d SLA
On Hold
4.3d
Scheduled
2.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9/2026 CRamen Daniell Lanier 216-698-2504 dalanier@wellpath.us called and is POC at this facilirty and she scheduled for Tuesday 1/13/2026 with tech arrival between 9-11am. 


1/5/2026 CRamen this facility number is incorrect. Spoke to a person whose facility is a Juvi detention center but in GA not Cleveland OH. Returning to dispatch for an updated POC


12/30/2025 CRamen Logged email requesting Tuesday 1/6/2025 with an arrival window between 8-10am. Placeholder set


11/26/2025 CRamen called but rang for 1:20 and disconnected. Logged email requesting Tuesday 1/6/2025 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=31489

Timeline

📞
Case Linked Nov 26, 6:02 AM
Case Number: 00546970
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
4 Work Order Created Nov 26, 1:02 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
🚨 25.0 business days
🆕
Status: Entered by Charles Ramen Jan 5, 4:25 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 40d 3h, 0m
4.9 business days
👷
3 Status: Assigned Jan 9, 11:33 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-13T15:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jordan Moceri Jan 13, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
2 4x Labor Added Jan 13, 10:01 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 58m, 0m
2.2 business days
📄
Status: Ready to Bill by Diane Patton Jan 15, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
2.0 business days
📨
2 Status: Invoice Pending Jan 16, 5:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
0.8 business days
🧾
Invoice Created Jan 18, 10:58 PM
Invoice Number: SM-251590

Bottlenecks

Assigned
Duration: 24.7 business days (threshold: 4.0 business hours)
Exceeded by 24.2 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546970
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Jan 13, 10:00 AM
Created
Nov 26, 1:02 PM
Invoice #
SM-251590

Work Details (4)

Name Type Status Qty Amount Date
WL-03064138 Labor Open 3.2166666666667 $0.00 Jan 13, 10:01 PM
WL-03064139 Labor Open 2.45 $1,895.00 Jan 13, 10:01 PM
WL-03064140 Travel Open 187 - Jan 13, 10:01 PM
WL-03064141 Expenses Open 1 $0.00 Jan 13, 10:01 PM

Details