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← WO Overview

WO-01317381 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 Clearwater COID 19485 — 26812 U.S. Hwy. 19N, Clearwater FL, 33761

Nov 26, 2025 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (29 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 30, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 21 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 13, 2026
9 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 26, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 30 Ready for Scheduling ▶ Running 21 21
Dec 30 → Dec 30 Assigned ▶ Running 0 21
Dec 30 → Jan 13 Scheduled ▶ Running 9 30
Jan 13 → Jan 13 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 31.5d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: Jan 13, 2026 (17 days early)
📅
30.7 days Total Age
⏱️
21.7d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
29.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546964
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 63 https://www.ebiotrack.com/inspection.php?iid=31483
Priority
High
Origin
Email
Reason
New Case
Contact
Millie .
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317381 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 26, 2025 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 21.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


01/12/2026 LHill-called (727) 799-2727. She has stepped out. receptionist will have her to call me when she returns. Need to let her know we are keeping inspection for 01/13.


01/12/2026 LHill-just noticed we can't move this inspection. I will call Millie back and leave for 01/13.


01/12/2026 LHIll-spoke with Millie and advised I needed to reschedule this for 01/15. She was fine with that.


12/30/25 AJinerson - Sent confirmation email to Millie for tech visit scheduled on 1/13/26 per below conversation.

12/30/25 AJinerson - Called Millie 2nd time to schedule tech visit. *Prompt 6 to speak with someone*

Spoke with Millie and confirmed tech visit for Tuesday, 1/13 with eta between 8am-10am. 

POC onsite: Millie Velazquez

Arrival instructions: Please email Millie confirmation of scheduled date/time at: 

mildrey.velazquez@mdnow.com 


12/30/25 AJinerson - Called Millie to schedule tech visit. Spoke with Sonya who placed me on hold but then it disconnected. 


12/11/2025 LHill-Called (727) 799-2727 for Millie to confirm contact & equipment. spoke with Millie and she confirmed contact & equipment.  


Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-8PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: She just needs to know date and time so he can get buzzed in with no problems. 


12/10/2025 LHill-LM at (727) 799-2727 for Millie to confirm contact & equipment.

🔧 Work Performed
1/13/26 AMW - Performed annual inspection on all medical equipment located. Total of 72 items inspected. ALL PASS. Notified POC of inspection findings and completion
🔍 Technician Findings
1/13/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 63 https://www.ebiotrack.com/inspection.php?iid=31483 If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Nov 26, 6:02 AM
Case Number: 00546964
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 1:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Dec 30, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33d 23h
📅
▶
2 Dispatch Scheduled Dec 30, 12:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 7m
💵
2x Expenses Added Dec 30, 2:55 PM
Type: Expenses
Status: Open
Qty: 1
🚨 10.0 business days
🔧
Status: Tech On Site by Anthony Wright Jan 13, 10:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 21h
⏱️
5x Labor Added Jan 13, 10:43 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 3.5, 1, 4, 48
✔️
Status: Completed by Anthony Wright Jan 13, 1:13 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 37m, 0m
📄
▶
2 Status: Ready to Bill Jan 14, 12:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 19, 1:45 PM
Invoice Number: SM-251176

Bottlenecks

Ready for Scheduling
Duration: 21.7 business days (threshold: 1.0 business days)
Exceeded by 20.7 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

📞
Case 00546964
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Jan 13, 8:30 AM
Created
Nov 26, 1:03 PM
Invoice #
SM-251176

Work Details (7)

Name Type Status Qty Amount Date
WL-03049972 Expenses Open 1 $0.00 Dec 30, 2:55 PM
WL-03049973 Expenses Open 1 $0.00 Dec 30, 2:55 PM
WL-03062965 Labor Open 0.25 $0.00 Jan 13, 10:43 AM
WL-03062966 Labor Open 3.5 $1,497.60 Jan 13, 10:43 AM
WL-03062967 Labor Open 1 $0.00 Jan 13, 10:43 AM
WL-03062968 Travel Open 4 - Jan 13, 10:43 AM
WL-03062969 Travel Open 48 - Jan 13, 10:43 AM

Details