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← WO Overview

WO-01317382 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 ROCKDALE MED CTR — 1412 Milstead Ave NE, Conyers GA, 30012

Nov 26, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed (12 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Jan 1, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 24, 2025
18 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 31, 2025
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 26, 2025 Completed: Jan 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 24 Assigned ▶ Running 18 18
Dec 24 → Dec 31 Scheduled ▶ Running 4 22
Dec 31 → Jan 1 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 23.2d
Field Work 1.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.2 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 12, 2025 Completed: Jan 1, 2026 (19 days late)
📅
22.7 days Total Age
⏱️
18.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00547116
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317382 (current) Invoiced
Repair • Bruce Ballard
Created: Nov 26, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 18.7 days stuck in "Assigned"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.7d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/31/2025 BBallard Pending new FCO81 work order from NA Region.

12/22/2025 EMartin Fady rcvd PO sent to quotes to get parts ordered 

12/19/2025 RArnold - PWO still pending entitlement

12/15/2025 RArnold - PWO still pending entitlement

12/08/2025 EMartin FSE sent email to Erika and John Howard for quote acceptance and hard copy PO 

11/26/2025 EMartin FSE working with POC onsite to get hard copy PO and quotes for repair 

🔧 Work Performed
Replaced 3 way solenoid and Proportional valve. Ran system test. Passed all test. Returned to clinical use.
🔍 Technician Findings
Replaced 3 way solenoid and Proportional valve. Ran system test. Passed all test. Returned to clinical use.
⚠️ Problem Description
H280459693FDC FCO81 System Setup FAILED Active Exhalation Verification: S(-) P(+): Pilot: Difference 2.86 cmH2O -1.50 1.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 26, 12:55 PM
Case Number: 00547116
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 1:06 PM
Work Order: WO-01317382
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Nov 26, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 15m
🚨 19.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 31, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
3x Labor Added Dec 31, 8:57 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 55
✔️
▶
2 Status: Completed Dec 31, 9:14 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.3 business days
⏱️
▶
2 Labor Added Jan 14, 9:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Assigned
Duration: 18.7 business days (threshold: 4.0 business hours)
Exceeded by 18.2 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00547116
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 29, 8:00 AM
Created
Nov 26, 1:06 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03052041 Labor Open 1 $155.00 Dec 31, 8:57 PM
WL-03052042 Labor Open 3 $285.00 Dec 31, 8:57 PM
WL-03052043 Travel Open 55 $0.00 Dec 31, 8:57 PM
WL-03064386 Labor Open 0.016666666666667 $38.00 Jan 14, 9:44 AM

Details