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WO-01317409 ↗ ServiceMax

Arches Medical Partners LLC • Inspection • PSM

📍 Arches Medical - Greenwich Bay — 4300 Post Road, East Greenwich RI, 02818

Nov 26, 2025 → Jan 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (23 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 16, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 12 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 29, 2025
8 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 20 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 5, 2026
4 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 26, 2025 Completed: Jan 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 16 Ready for Scheduling ▶ Running 12 12
Dec 16 → Dec 16 Assigned ▶ Running 0 12
Dec 16 → Dec 29 Scheduled ▶ Running 8 20
Dec 29 → Dec 29 Entered ▶ Running 0 20
Dec 29 → Dec 29 Assigned ▶ Running 0 20
Dec 29 → Jan 5 Scheduled ▶ Running 4 24
Jan 5 → Jan 5 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.7d
Field Work 1.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.7 days
Over SLA
Field Work
1.8 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
25.2 days Total Age
⏱️
12.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 4, 2026
Visit 2 Jan 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546979
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 88 https://www.ebiotrack.com/inspection.php?iid=31499
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Sampaio
Owner
John Rolston
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317409 (current) Invoiced
Inspection • James Duff
Created: Nov 26, 2025 • Closed: Jan 5, 2026
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 12.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.6d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


Scheduling ahead needed: No  

Certain day or time:  M-F 8:00 AM-4:30 PM.  

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:  Inform front desk when you arrive.


12/05/2025 LHill-rec'd email from Ashley Sampaio-Anytime on a Monday through Friday from 8AM to 4:30 PM. They do not need to call ahead and nothing additional other than informing the front desk.

See logged email.


12/05/2025 LHill-sent email to Ashley Sampaio at ashley.sampaio@archesmed.com to confirm contact & equipment.


12/05/2025 LHill-LM at 401-258-7449 for Ashley Sampaio to confirm contact & equipment.


12/04/2025 LHill-sent email to Ashley Sampaio at ashley.sampaio@archesmed.com to confirm contact & equipment.


12/04/2025 LHill-LM at 401-258-7449 for Ashley Sampaio to confirm contact & equipment.

🔧 Work Performed
01/05/2026 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 93. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
01/05/2026 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 88 https://www.ebiotrack.com/inspection.php?iid=31499

Timeline

📞
Case Linked Nov 26, 6:03 AM
Case Number: 00546979
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 26, 2:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 16, 1:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-16T14:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
3 Status: Entered Dec 29, 3:38 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T14:00:00.000+0000
⏳ 4.0 business days
⏱️
4x Labor Added Jan 4, 10:09 PM
Type: Labor, Expenses
Status: Open
Qty: 8.5, 1
🔧
Status: Tech On Site by James Duff Jan 5, 9:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 17h
⏱️
4x Labor Added Jan 5, 4:17 PM
Type: Labor, Expenses
Status: Open
Qty: 1.75, 7.25, 1.5
✔️
Status: Completed by James Duff Jan 5, 4:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 17m
💵
▶
2 Expenses Added Jan 5, 11:36 PM
Expenses Added → Status: Closed
🏁
Status: Closed by James Duff
From: Completed
To: Closed
Duration in Previous: 7h 2m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 7, 2:30 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 11, 12:33 AM
Invoice Number: SM-250706

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546979
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
James Duff
Scheduled
Jan 5, 9:00 AM
Created
Nov 26, 2:03 PM
Invoice #
SM-250706

Work Details (9)

Name Type Status Qty Amount Date
WL-03053191 Labor Open 8.5 $0.00 Jan 4, 10:09 PM
WL-03053192 Expenses Open 1 $0.00 Jan 4, 10:09 PM
WL-03053193 Expenses Open 1 $0.00 Jan 4, 10:09 PM
WL-03053194 Expenses Open 1 $0.00 Jan 4, 10:09 PM
WL-03053860 Labor Open 1.75 $0.00 Jan 5, 4:17 PM
WL-03053861 Labor Open 7.25 $2,642.40 Jan 5, 4:17 PM
WL-03053862 Labor Open 1.5 $0.00 Jan 5, 4:17 PM
WL-03053863 Expenses Open 1 $0.00 Jan 5, 4:17 PM
WL-03054483 Expenses Open 1 $0.00 Jan 5, 11:36 PM

Details