1/15 EForster: Called Dan and left msg I would be arriving about 12:00 due to weather.
12/15 KSmith -- Scheduled for 1/15 with Dan. 9-11am.
12/10 KSmith -- Sent email to schedule for 1/15
12/8 KSmith -- Sent email to schedule for 1/15
12/3 KSmith -- Sent email to schedule for 1/15
🔧Work Performed
Inspected 9 AED's. Life Packs are brand new and customer choose not to test. Inspection complete.
🔍Technician Findings
Inspection. Many units no longer in service.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test Service
17 pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10368
📋
Outbound to +17163595866
Completed Dec 15, 2025
Scheduled for 1/15 with Dan. 9-11am.
📧
Email: Re: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Completed Dec 10, 2025
To: ems@jamisonroadfire.com
CC:
BCC:
Attachment: --none--
Subject: Re: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Body:
Hi Dan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Jamison Road Volunteer Fire Co located at 1071 Jamison Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct perso
📧
Email: Re: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Completed Dec 8, 2025
To: ems@jamisonroadfire.com
CC:
BCC:
Attachment: --none--
Subject: Re: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Body:
Hi Dan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Jamison Road Volunteer Fire Co located at 1071 Jamison Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct perso
📧
Email: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Completed Dec 3, 2025
To: ems@jamisonroadfire.com
CC:
BCC:
Attachment: --none--
Subject: Jamison Road Volunteer Fire Co -- EMSAR Inspection -- WO-01317415
Body:
Hi Dan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Jamison Road Volunteer Fire Co located at 1071 Jamison Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📅
WO-01317415 - Inspection - Elma - Jamison Road Volunteer Fire Co
Jan 15, 2026 10:00am – 1:00pm
Work Order: WO-01317415
Account: Jamison Road Volunteer Fire Co
Customer Case Number:
Location: Jamison Road Volunteer Fire Co
Address: 1071 Jamison Rd, Elma, NY 14059
Manufacturer:
Model #:
Serial #:
Contact Name: Dan Wilson
Contact Phone: 7163595866
Contact Email: ems@jamisonroadfire.com
Due D
Timeline
📞
Case Linked Nov 26, 7:39 AM
Case Number:00546984
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 26, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 3, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 21h
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-15T15:00:00.000+0000
🚨22.0 business days
🔧
Status: Tech On Site by Erwin ForsterJan 15, 12:04 PM
From:Scheduled
To:Tech On Site
Duration in Previous:31d 1h
✔️
Status: Completed by Erwin ForsterJan 15, 2:05 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 0m
⏱️
▶
2
3x Labor Added Jan 15, 8:41 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
🏁
Status: Closed by Erwin ForsterJan 15, 10:05 PM
From:Completed
To:Closed
Duration in Previous:8h 0m
⏳1.2 business days
📄
▶
3
Status: Ready to Bill Jan 19, 10:40 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-251608
Bottlenecks
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)