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← WO Overview

WO-01317441 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Winn Army Community Hospital — 1061 Harmon Ave, Fort Stewart GA, 31314

Nov 26, 2025 → Dec 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed (8 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 25, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 18, 2025
14 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 22, 2025
2 business days (counted)
Running total: 16 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 25, 2025
2 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Dec 18 Assigned ▶ Running 14 14
Dec 18 → Dec 22 Scheduled ▶ Running 2 16
Dec 22 → Dec 25 Tech On Site ▶ Running 2 18
Dispatch 0.1d
Coordinators 17.1d
Field Work 2.9d
Billing 1.6d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
17.1 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
1.6 days
Over SLA
Created: Nov 26, 2025 Due: Dec 12, 2025 Completed: Dec 25, 2025 (12 days late)
📅
18.5 days Total Age
⏱️
14.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547154
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
Chandler Harmeson
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317441 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Nov 26, 2025 • Closed: Dec 25, 2025
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 14.4 days stuck in "Assigned"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
14.4d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 MNewman - dispatching to Nkosi for Monday 12/22 per Fady

12/08/2025 EMartin per Fady he is working with the POC to get quotes and hard copy PO

11/26/2025 EMartin per Fady he is working with the POC to get quotes and hard copy PO 

🔧 Work Performed
Customer requesting PM
🔍 Technician Findings
Customer requesting PM
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Nov 26, 2:50 PM
Case Number: 00547154
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 3:02 PM
Work Order: WO-01317441
Type: Preventive Maintenance
Priority: PC
👷
▶
2 Technician Assigned Nov 26, 3:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 44m
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 1:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-22T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 22, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Dec 25, 4:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 9:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00547154
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 22, 8:00 AM
Created
Nov 26, 3:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03047748 Labor Open 2 $0.00 Dec 25, 4:16 PM
WL-03047749 Labor Open 7 $300.00 Dec 25, 4:16 PM
WL-03047750 Labor Open 2 $310.00 Dec 25, 4:16 PM
WL-03048703 Labor Open 0.016666666666667 $76.00 Dec 29, 9:40 AM

Details