1/03 ARios - Tried clicking tech-on site but system did not allow me to.. It said, "You cannot change a Completed WO back to Tech on site"
1-2 Mburris spoke with tech supervisor and he in contact with Alexie and found out they have 68 rooms / he will be advising if a different tech will be going due to family emergency
12-31 Mburris email from POC Alexie to set appt for today
12-30 Mburris email sent to POC
12/26/25 lcoonrod team message sent to confirm if this WO should be in rescheduled status or if a follow up WO is needed.
12/24/25 DPatton - Hi @[Scott Berry] Tech noted: RESCHEDULE FOR ANOTHER DATE - Are we billing travel for this trip or does the WO need to go back to Reschedule status? Please advise.. thank you!
12/19/25 CDempsey- Contacting Mike about closing this Past Scheduled wo.
12-11 Mburris email from POC Alexie to set appt 12-17 10am
12-11 Mburris email sent to POC
12/2 MOwens Called and spoke to Alexie DeJesus. She said the location that needs the inspection is in Henderson Nevada not NJ. Sent chatter to SBerry about this.
🔧Work Performed
12/17
RESCHEDULE FOR ANOTHER DATE
1/03/26
Performed Initial annual inspection for 45 units.
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=31608
📧
Email:Re: EMSAR Request for service at Las Vegas Recovery Hospital
Completed Dec 31, 2025
From: adejesus@lhsus.com
To: michael.burris@emsar.com
Cc: scampa@lvrhn.com, cbenjamin@lvrhn.com
Someone will be available tomorrow or Friday until around 1 or 2
Alexie DeJesus
Director of Payroll and Special Projects
Lion Health System
A: 850 Towbin Ave, Lakewood, NJ, 08701 <https://protect.checkpoint.com/v2/r01/___https://maps.app.goo.gl/GpV5Zz6jeqUonRfJ8___.YzJ1OmVtc2FyMTpjOm86YzRjMjI5MjE0ZmQ3ODg2OTgxMjFhMjE5NWI5NzQ2ODc6Nzo2NTczOjYwZTgxMDYxMzA4ZWM3YWY0ZjNmNWZlZjM
📧
Email: EMSAR Request for service at Las Vegas Recovery Hospital
Completed Dec 30, 2025
To: adejesus@lhsus.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Las Vegas Recovery Hospital
Body:
Hi Alexie DeJesus,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Las Vegas Recovery Hospital. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 1-9 with an arrival window between 9am and 10:30am. Please let us
📧
Email:Re: EMSAR Request for service at Las Vegas Recovery Hospital
Completed Dec 11, 2025
From: adejesus@lhsus.com
To: michael.burris@emsar.com, cbenjamin@lvrhn.com, szierath@lvrhn.com
Adding @Christy Benjamin <mailto:cbenjamin@lvrhn.com> and @Stacey Zierath <mailto:szierath@lvrhn.com>
Alexie DeJesus
Director of Payroll and Special Projects
Lion Health System
A: 850 Towbin Ave, Lakewood, NJ, 08701 <https://protect.checkpoint.com/v2/r01/___https://maps.app.goo.gl/GpV5Zz6jeqUonRfJ8___.YzJ1OmVtc2FyMTpjOm86MTM1YjNhZjAzNDc3OGU2YzZlMjU2YWEzMWM3YWQ4NGY6Nzp
📧
Email: EMSAR Request for service at Las Vegas Recovery Hospital
Completed Dec 11, 2025
To: adejesus@lhsus.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Las Vegas Recovery Hospital
Body:
Hi Alexie DeJesus,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Las Vegas Recovery Hospital. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 12-15 with an arrival window between 10am and 11:30am. Please let
📋
Outbound to +17326902655
Completed Dec 2, 2025
Called and spoke to Alexie DeJesus. She said the location that needs the inspection is in Nevada not NJ.
Dec 2, 2025 1:33pm
@Scott Berry 12/2 MOwens Called and spoke to Alexie DeJesus. She said the location that needs the inspection is in Henderson Nevada not NJ.
Dec 10, 2025 4:50pm
@Michael Burris Hello, the customer has sent in an email asking for update on this work order
Dec 24, 2025 9:42am
Hi @Scott Berry Tech noted: RESCHEDULE FOR ANOTHER DATE - Are we billing travel for this trip or does the WO need to go back to Reschedule status? Please advise.. thank you!
Dec 24, 2025 3:15pm
@Michael Burris @Michael Burris This is showing on the follow-up report please confirm if a follow-up is needed and if parts are required
📅
WO-01317473 - Inspection - Henderson - Las Vegas Recovery Hospital
Dec 31, 2025 1:30pm – 5:00pm
Work Order: WO-01317473
Account: Lion Health System
Customer Case Number:
Location: Las Vegas Recovery Hospital
Address: 102 E Lake Mead Pkwy, Henderson, NV 89015
Manufacturer:
Model #:
Serial #:
Contact Name: Alexie DeJesus
Contact Phone: 732-690-2655
Contact Email: adejesus@lhsus.com
Due Date:
Timeline
📞
▶
2
Case Linked Nov 26, 5:49 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01317473
Type:Inspection
Priority:PSM
📅
Status: Ready for Scheduling by Jessica SellsNov 26, 5:54 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳1.8 business days
👷
▶
2
Technician Assigned Dec 1, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 23h
🆕
▶
2
Status: Entered Dec 2, 1:35 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 2, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:22m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 10:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-17T18:00:00.000+0000
⚠️7.0 business days
⏱️
3x Labor Added Dec 19, 9:56 AM
Type:Labor, Travel
Status:Open
Qty:1, 30
⏳1.8 business days
✔️
Status: Completed by Michael RussellDec 22, 6:28 AM
From:Scheduled, Completed, Closed
To:Completed, Closed, Incomplete
Duration in Previous:10d 20h, 0m
🔄
▶
2
Status: Reschedule Dec 22, 8:01 PM
Status: Reschedule → Status: Incomplete
⚠️
Status: Incomplete by Keith Weiss
From:Reschedule, Incomplete
To:Incomplete, Closed
Duration in Previous:1m, 0m
⏳2.5 business days
💵
Status: Billing Review by Diane PattonDec 24, 9:40 AM
From:Closed
To:Billing Review
Duration in Previous:1d 13h
⏳3.0 business days
🔄
Status: Reschedule by Dylan NakoffDec 29, 9:01 AM
From:Billing Review
To:Reschedule
Duration in Previous:4d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 31, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-31T18:30:00.000+0000
⏳2.0 business days
📅
Status: Ready for Scheduling by Michael BurrisJan 2, 2:27 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:2d 4h
👷
▶
2
Technician Assigned Jan 2, 7:02 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Nicholas Willick
From:Ready for Scheduling
To:Scheduled
Duration in Previous:4h 35m
⏳0.6 business days
💵
5x Expenses Added Jan 3, 8:36 PM
Type:Expenses, Travel
Status:Open
Qty:1, 30
💵
▶
2
6x Expenses Added Jan 3, 8:41 PM
6x Expenses Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:14
🚗
▶
2
4x Travel Added Jan 3, 8:52 PM
4x Travel Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:8
✔️
Status: Completed by Angel RiosJan 3, 8:58 PM
From:Scheduled
To:Completed
Duration in Previous:1d 1h
⏱️
Labor Added Jan 4, 12:23 AM
Type:Labor
Status:Open
Qty:0.5
⏱️
2x Labor Added Jan 4, 12:23 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2
⏱️
3x Labor Added Jan 4, 2:20 PM
Type:Labor, Travel
Status:Open
Qty:4.5, 0.75, 30
🏁
Status: Closed by Angel RiosJan 4, 2:45 PM
From:Completed
To:Closed
Duration in Previous:17h 46m
📄
▶
2
Status: Ready to Bill Jan 5, 11:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️6.0 business days
🧾
Invoice Created Jan 12, 10:10 AM
Invoice Number:SM-250467
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)