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WO-01317550 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Smyrna — 405 Sam Ridley Parkway West, Smyrna TN, 37167

Dec 1, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 1, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Dec 3 Assigned ▶ Running 2 2
Dec 3 → Dec 5 Scheduled ▶ Running 2 4
Dec 5 → Dec 5 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 6.3d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.3 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
5.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547198
new equipment need Emsar stickers
Closed
Annual Equipment Electrical Safety Test And Calibration Service 35 Pcs + 3 NEW pulse ox and NEW blood pressure with thermometer machine AND stand that need to have EMSAR sticker added to them Centerwell - Smyrna https://www.ebiotrack.com/inspection.php?iid=31564
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lorenza Biten
Owner
Kimberly Hardison
Created
Nov 26, 2025
Work Orders from this Case (1)
WO-01317550 (current) Invoiced
Inspection • James Duff
Created: Dec 1, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2 MOwens Joanne replied back that any day works to schedule. Sent reply back to confirm scheduling for this Friday 12/5 with arrival between 8-9am.

12/2 MOwens sent an email to Joanne asking what dates this month work to schedule the inspection visit.

12/1 KHardison, I put this as a critical because the annual inspection is past due.

🔧 Work Performed
12/05/2025 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 48. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
12/05/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 35 Pcs + 3 NEW pulse ox and NEW blood pressure with thermometer machine AND stand that need to have EMSAR sticker added to them Centerwell - Smyrna https://www.ebiotrack.com/inspection.php?iid=31564

Timeline

📞
Case Linked Nov 26, 5:36 PM
Case Number: 00547198
Subject: new equipment need Emsar stickers
Status: Closed
⏳ 1.8 business days
📋
▶
2 Work Order Created Dec 1, 8:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 1, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 30m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 3, 8:37 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1d 18h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-05T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by James Duff Dec 5, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
▶
2 4x Labor Added Dec 5, 1:21 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From: Tech On Site
To: Completed
Duration in Previous: 4h 15m
⏱️
▶
2 Labor Added Dec 5, 1:27 PM
Labor Added → Status: Closed
🏁
Status: Closed by James Duff
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 9, 2:55 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-248597

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00547198
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Dec 5, 8:00 AM
Created
Dec 1, 8:44 AM
Invoice #
SM-248597

Work Details (5)

Name Type Status Qty Amount Date
WL-03028002 Labor Open 0.5 $0.00 Dec 5, 1:21 PM
WL-03028003 Labor Open 4.5 $1,292.00 Dec 5, 1:21 PM
WL-03028004 Travel Open 15 - Dec 5, 1:21 PM
WL-03028005 Travel Open 15 - Dec 5, 1:21 PM
WL-03028010 Labor Open 0.5 $0.00 Dec 5, 1:27 PM

Details