12/8 KSmith -- Scheduled for 12/11 with Brian. 9-11am
12/8 KSmith -- Provided Brian with available dates this month and am awaiting response
12/5 KSmith -- Replied to Brian's email providing 12/11 as a scheduled date and am awaiting response
12/4 SRogers:Updating to reschedule - more equipment than what was expected to be inspected. Return travel will be non-billable.
12/2 KSmith -- Scheduled for Thursday with Brian
The equipment is located on the first floor.
Xinyi will be your point of contact.
12/2 KSmith -- Sent email to schedule for Thursday
🔧Work Performed
Miscellaneous Equipment Inspection - 43 items.
🔍Technician Findings
Miscellaneous Equipment Inspection due
⚠️Problem Description
New Miscellaneous Equipment Inspection
new equipment - Abbott Afinion 2
https://www.ebiotrack.com/inspection.php?iid=31565
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.guNRa}
Completed Dec 8, 2025
From: kelleyb@mwhs1.com
To: barboub@mwhs1.com, ksmith@emsar.com
Cc: jiangx@chc1.com, mary@chc1.com, BycensN@chc1.com, DelgadB@chc1.com, pniewsj@mwhs1.com
I just saw an arrival time between 9am to 11am on a different thread…
I will be there…
From: Kelley, Berwyn
Sent: Monday, December 8, 2025 12:08 PM
To: Barbour, Brian <barboub@mwhs1.com>; Kourtney Smith <ksmith@emsar.com>
Cc: Jiang, Xinyi <jiangx@chc1.com>; Blankson, Mary <mary@chc1.com>; Bycenski, Natalie <BycensN@chc1.com>;
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.guNRa}
Completed Dec 8, 2025
From: kelleyb@mwhs1.com
To: barboub@mwhs1.com, ksmith@emsar.com
Cc: jiangx@chc1.com, mary@chc1.com, BycensN@chc1.com, DelgadB@chc1.com, pniewsj@mwhs1.com
What time on the 11th?
I will be there to meet the technician?
Thanks, Berwyn
From: Barbour, Brian <barboub@mwhs1.com>
Sent: Monday, December 8, 2025 11:25 AM
To: Kourtney Smith <ksmith@emsar.com>
Cc: Jiang, Xinyi <jiangx@chc1.com>; Kelley, Berwyn <kelleyb@mwhs1.com>
Subject: RE: Work Order request received Ref{00DA.93zU
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.guNRa}
Completed Dec 8, 2025
From: barboub@mwhs1.com
To: ksmith@emsar.com
Cc: jiangx@chc1.com, kelleyb@mwhs1.com
Good morning Kourtney
The 11th in the morning is great. Thank you!
Brian Barbour
Senior Purchasing Assistant
Moses/Weitzman Health System
85 Lafayette Street, 2nd Floor
New Britain CT. 06051
Phone: (860) 655-1856
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 8, 2025 8:59 AM
To: Barbour, Brian <barboub@mwhs1.com>
Subject: RE: Work Order request
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.guNRa}
Completed Dec 5, 2025
From: barboub@mwhs1.com
To: ksmith@emsar.com, dispatch@emsar.com
Good afternoon!
Following back up on this request. The tech did not have enough time scheduled to complete inspecting all of the devices.
We have an estimated 20 units that need to be rescheduled to be inspected asap
Brian Barbour
Senior Purchasing Assistant
Moses/Weitzman Health System
85 Lafayette Street, 2nd Floor
New Britain CT. 06051
Phone: (860) 655-1856
From: Kourtney
📧
Email:RE: Work Order request received Ref{00DA.93zU:500VU.guNRa}
Completed Dec 2, 2025
From: barboub@mwhs1.com
To: ksmith@emsar.com
Cc: mary@chc1.com, kelleyb@mwhs1.com, jiangx@chc1.com, RosenbC@chc1.com
Good morning Kourtney!
Thursday is great!
The equipment is located on the first floor.
Xinyi will be your point of contact.
Brian Barbour
Senior Purchasing Assistant
Moses/Weitzman Health System
85 Lafayette Street, 2nd Floor
New Britain CT. 06051
Phone: (860) 655-1856
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, D
To: barboub@mwhs1.com
CC:
BCC:
Attachment: --none--
Subject: CHC Dental (3rd Floor) -- EMSAR Inspection -- WO-01317555
Body:
Hi Brian,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC Dental (3rd Floor) located at 675 Main Street?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a reques
Work Order: WO-01317555
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC Dental (3rd Floor)
Address: 675 Main Street, Middletown, CT 06457
Manufacturer:
Model #:
Serial #:
Contact Name: Brian Barbour
Contact Phone: (860) 655-1856
Contact Email: barboub@mwhs1.c
Timeline
📞
Case Linked Nov 26, 8:45 AM
Case Number:00547002
Subject:left vm for pcs of equip. 11/26
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 1, 8:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 2, 10:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🗓️
▶
2
Status: Scheduled Dec 2, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-04T18:30:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithDec 3, 9:54 AM
Scheduled For:2025-12-04T17:30:00.000+0000
⏳2.0 business days
⏱️
3x Labor Added Dec 4, 1:30 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 0.5, 29
⏱️
Labor Added Dec 4, 7:08 PM
Type:Labor
Status:Open
Qty:2.25
🔄
Status: Reschedule by Shawn RogersDec 4, 9:50 PM
From:Scheduled
To:Reschedule
Duration in Previous:2d 9h
⏳2.3 business days
🗓️
▶
2
Status: Scheduled Dec 8, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-11T15:00:00.000+0000
⏳4.0 business days
⏱️
2x Labor Added Dec 11, 11:30 AM
Type:Labor, Travel
Status:Open
Qty:3, 107
⏱️
2x Labor Added Dec 11, 3:15 PM
Type:Labor
Status:Open
Qty:0.5, 3
✔️
▶
2
Status: Completed Dec 11, 8:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Edward Arias
From:Completed
To:Closed
Duration in Previous:1m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Dec 16, 2:39 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-249202
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)