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WO-01317566 ↗ ServiceMax

MED-CARE TRANSPORTATION (MD) • Repair • P7

📍 MED-CARE TRANSPORTATION (MD) — 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson MD, 21286

Dec 1, 2025 → Feb 24, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 10, 2025
✗ SLA Missed (48 biz days late)
Active: 55 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 1 → Dec 3, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
15d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 24, 2025
15 business days (counted)
Running total: 15 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 6, 2026
7 business days (counted)
Running total: 22 of 7 biz days used
27d
▶ Clock Running
Status: Reschedule
Jan 6 → Feb 16, 2026
27 business days (counted)
Running total: 49 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Closed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Incomplete
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Closed
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 55 of 7 biz days used
▶ Clock Running
Status: L2 Review
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 55 of 7 biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 55 of 7 biz days used
Created: Dec 1, 2025 Invoiced: Feb 24, 2026
Business Days Used 55 / 7
0 7d budget +48d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 7
Dec 1 → Dec 1 L2 Screening ▶ Running 0 0 / 7
Dec 1 → Dec 3 Awaiting Parts ⏸ Paused 2 —
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 24 Assigned ▶ Running 15 15 / 7
Dec 24 → Jan 6 Scheduled ▶ Running 7 22 / 7
Jan 6 → Feb 16 Reschedule ▶ Running 27 49 / 7
Feb 16 → Feb 20 Scheduled ▶ Running 4 53 / 7
Feb 20 → Feb 20 Tech On Site ▶ Running 0 53 / 7
Feb 20 → Feb 20 Completed ▶ Running 0 53 / 7
Feb 20 → Feb 20 Closed ▶ Running 0 53 / 7
Feb 20 → Feb 20 Incomplete ▶ Running 0 53 / 7
Feb 20 → Feb 24 Closed ▶ Running 2 55 / 7
Feb 24 → Feb 24 L2 Review ▶ Running 0 55 / 7
Feb 24 → Feb 24 Closed ▶ Running 0 55 / 7
Dispatch 0.0d
Material Management 3.0d
Coordinators 54.4d
Field Work 0.0d
Incomplete 0.1d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
54.4 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.1 days
Created: Dec 1, 2025 Due: Dec 10, 2025 Completed: Feb 24, 2026 (75 days late)
📅
58.0 days Total Age
⏱️
27.4d in Reschedule Longest Stage
🔄
14 transitions Status Changes
⚠️
49.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543427
Needs quote
Closed
Q-00031194 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323789 Model: Ferno Washington Inc - Power X1 Notes: 2 UPPER SLIDER NOLTS MISSING; NEEDS (2) 1600539 SLIDER END BOLT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Daugherty
Owner
Kimberly Hardison
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01317566 (current) Invoiced
Repair • Chris Galasso
Created: Dec 1, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 27.4 days stuck in "Reschedule"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
15.5d / 0.5d SLA
Scheduled
11.4d / 2.0d SLA
Reschedule
27.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Incomplete
0.1d
L2 Review
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24 KWeiss, Reviewed pictures and closing w/o for billing review.

2/24/26 DPatton - Placing in L2 Review (PX1 cot repair)

02/13/2026 LHill-Called (410)-847-4717 spoke with Joshua Daugherty. He confirmed 02/20 with tech arrival between 9-11 works for him.

See logged call on WO-01310612.


02/13/2026 LHill-tracked parts-Your shipment

1Z01E3E70395202534

 Delivered On

Friday, December 05 at 11:57 A.M. at Other

RUNNEMEDE, NJ


2/4 MOwens MBateman sent a FU email to Josh Daugherty asking what date and time would work to reschedule the return visit.

1.6.26 CAG UNIT NOT AVAILABLE

12/24 MOwens Called and spoke to Josh. He said any day during the week of Jan 5th works for him for the return visit. I confirmed scheduling the visit for Tues. 1/6 with arrival around 10am.

12/4 MOwens Sent email to Joshua asking when we can schedule the repair/PM visit.

🔧 Work Performed
REPLACED MISSING BOLTS WITH ORANGE THREADLOCK; TESTED GOOD
🔍 Technician Findings
MISSING BOLTS
⚠️ Problem Description
Q-00031194 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323789 Model: Ferno Washington Inc - Power X1 Notes: 2 UPPER SLIDER NOLTS MISSING; NEEDS (2) 1600539 SLIDER END BOLT https://www.ebiotrack.com/workorder.php?wo=70011
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Nov 12, 4:16 PM
Case Number: 00543427
Subject: Needs quote
Status: Closed
🚨 12.0 business days
📋
Work Order Created Dec 1, 9:11 AM
Work Order: WO-01317566
Type: Repair
Priority: P7
🔍
Status: L2 Screening by Kimberly Hardison Dec 1, 9:20 AM
From: Entered
To: L2 Screening
Duration in Previous: 9m
📦
▶
2 Parts Requested Dec 1, 9:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 3, 1:48 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 4h
👷
▶
2 Technician Assigned Dec 3, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 9m
🔩
2x Parts Added Dec 3, 4:22 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-06T15:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Chris Galasso Jan 6, 3:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 23h
🚨 28.0 business days
👷
▶
3 Technician Assigned Feb 16, 9:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-20T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Reschedule
To: Scheduled
Duration in Previous: 40d 17h
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Feb 20, 3:00 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⚠️
Status: Incomplete by Matthew Bateman Feb 20, 3:23 PM
From: Closed
To: Incomplete
Duration in Previous: 17m
⏱️
Labor Added Feb 20, 3:46 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Matthew Bateman Feb 20, 3:53 PM
From: Incomplete
To: Closed
Duration in Previous: 29m
⏳ 3.0 business days
👀
Status: L2 Review by Diane Patton Feb 24, 4:39 PM
From: Closed
To: L2 Review
Duration in Previous: 4d 0h
🏁
Status: Closed by Keith Weiss Feb 24, 5:54 PM
From: L2 Review
To: Closed
Duration in Previous: 1h 14m
📄
▶
2 Status: Ready to Bill Feb 25, 9:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254831

Bottlenecks

Assigned
Duration: 15.5 business days (threshold: 4.0 business hours)
Exceeded by 15.0 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Reschedule
Duration: 27.4 business days (threshold: 2.0 business days)
Exceeded by 25.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00543427
Closed
📦
Parts Order 00085977
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Chris Galasso
Scheduled
Feb 20, 9:00 AM
Created
Dec 1, 9:11 AM
Invoice #
SM-254831

Work Details (3)

Name Type Status Qty Amount Date
WL-03025319 Parts Open 2 $6.00 Dec 3, 4:22 PM
WL-03025320 Expenses Open 1 $0.00 Dec 3, 4:22 PM
WL-03114279 Labor Open 0.75 $0.00 Feb 20, 3:46 PM

Details