Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317584 ↗ ServiceMax

MED-CARE TRANSPORTATION (MD) • Repair • P7

📍 MED-CARE TRANSPORTATION (MD) — 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson MD, 21286

Dec 1, 2025 → Mar 3, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 10, 2025
✗ SLA Missed (53 biz days late)
Active: 60 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Closed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 1 → Dec 3, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
15d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 24, 2025
15 business days (counted)
Running total: 15 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 6, 2026
7 business days (counted)
Running total: 22 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 22 of 7 biz days used
▶ Clock Running
Status: Completed
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 22 of 7 biz days used
38d
▶ Clock Running
Status: Incomplete
Jan 6 → Mar 3, 2026
38 business days (counted)
Running total: 60 of 7 biz days used
Created: Dec 1, 2025 Closed: Mar 3, 2026
Business Days Used 60 / 7
0 7d budget +53d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 7
Dec 1 → Dec 1 L2 Screening ▶ Running 0 0 / 7
Dec 1 → Dec 3 Awaiting Parts ⏸ Paused 2 —
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 24 Assigned ▶ Running 15 15 / 7
Dec 24 → Jan 6 Scheduled ▶ Running 7 22 / 7
Jan 6 → Jan 6 Tech On Site ▶ Running 0 22 / 7
Jan 6 → Jan 6 Completed ▶ Running 0 22 / 7
Jan 6 → Mar 3 Incomplete ▶ Running 38 60 / 7
Dispatch 0.0d
Material Management 3.0d
Coordinators 23.0d
Field Work 0.0d
Incomplete 38.6d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
23.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
38.6 days
Created: Dec 1, 2025 Due: Dec 10, 2025 Completed: Mar 3, 2026 (82 days late)
📅
63.0 days Total Age
⏱️
38.6d in Incomplete Longest Stage
🔄
8 transitions Status Changes
⚠️
20.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544288
Needs quote
Closed
Q-00031195 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323770 Model: Ferno Washington Inc - Model LBS-JR Notes: MISSING PULL CABLE ON ONE SIDE; NEEDS (1) 152-5895 SIDEARM CABLE Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Daugherty
Owner
Kimberly Hardison
Created
Nov 16, 2025
Work Orders from this Case (1)
WO-01317584 (current) Closed
Repair • Chris Galasso
Created: Dec 1, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Closed • 93 days old
🚨
Primary Delay 38.6 days stuck in "Incomplete"
⏱️
Total Delay 20.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
15.5d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
38.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27 KWeiss, Quote expired. Chatter sent to tech to complete and close w/o.

1/7 KWeiss, Created case and sent to sales for quoting.

12/24 MOwens Called and spoke to Josh. He said any day during the week of Jan 5th works for him for the return visit. I confirmed scheduling the visit for Tues. 1/6 with arrival around 10am.

12/4 MOwens Sent email to Joshua asking when we can schedule the repair/PM visit.

🔧 Work Performed
INSTALL MISSING SIDE RELEASE CABLE; TESTED GOOD; RFQ FOR CABLE FOR OTHER SIDE
🔍 Technician Findings
MISSING SIDE RELEASE CABLE; OTHER SIDE RELEASE DAMAGED
⚠️ Problem Description
Q-00031195 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323770 Model: Ferno Washington Inc - Model LBS-JR Notes: MISSING PULL CABLE ON ONE SIDE; NEEDS (1) 152-5895 SIDEARM CABLE Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=70018
📄 Description
Ferno Model LBS-JR Large Body Surface (For 93-H, 93-P, 35-P, 35-X, POWERFlexx)

Timeline

📞
Case Linked Nov 16, 10:38 PM
Case Number: 00544288
Subject: Needs quote
Status: Closed
⚠️ 9.0 business days
📋
▶
2 Work Order Created Dec 1, 9:43 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 1, 9:54 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 3, 1:49 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 3h
👷
▶
2 Technician Assigned Dec 3, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
🔩
2x Parts Added Dec 3, 3:51 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-06T15:00:00.000+0000
⚠️ 8.0 business days
🔧
▶
2 Status: Tech On Site Jan 6, 1:56 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Chris Galasso Jan 6, 2:01 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 5m, 0m
🚨 39.0 business days
🏁
Status: Closed by Gavin Poole Mar 3, 3:06 PM
From: Incomplete
To: Closed
Duration in Previous: 56d 1h

Bottlenecks

Assigned
Duration: 15.5 business days (threshold: 4.0 business hours)
Exceeded by 15.0 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00544288
Closed
📦
Parts Order 00085982
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P7
Type
Repair
Branch
MedPro
Technician
Chris Galasso
Scheduled
Jan 6, 10:00 AM
Created
Dec 1, 9:43 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03025258 Parts Open 1 $74.00 Dec 3, 3:51 PM
WL-03025259 Expenses Open 1 $31.00 Dec 3, 3:51 PM
WL-03054898 Labor Open 0.5 $0.00 Jan 6, 2:00 PM

Details