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WO-01317586 ↗ ServiceMax

MED-CARE TRANSPORTATION (MD) • Repair • P7

📍 MED-CARE TRANSPORTATION (MD) — 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson MD, 21286

Dec 1, 2025 → Feb 25, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 10, 2025
✗ SLA Missed (46 biz days late)
Active: 53 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 1 → Dec 3, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
15d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 24, 2025
15 business days (counted)
Running total: 15 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 6, 2026
7 business days (counted)
Running total: 22 of 7 biz days used
27d
▶ Clock Running
Status: Reschedule
Jan 6 → Feb 16, 2026
27 business days (counted)
Running total: 49 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 53 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 53 of 7 biz days used
Created: Dec 1, 2025 Completed: Feb 21, 2026
Business Days Used 53 / 7
0 7d budget +46d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 7
Dec 1 → Dec 1 L2 Screening ▶ Running 0 0 / 7
Dec 1 → Dec 3 Awaiting Parts ⏸ Paused 2 —
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 24 Assigned ▶ Running 15 15 / 7
Dec 24 → Jan 6 Scheduled ▶ Running 7 22 / 7
Jan 6 → Feb 16 Reschedule ▶ Running 27 49 / 7
Feb 16 → Feb 20 Scheduled ▶ Running 4 53 / 7
Feb 20 → Feb 21 Tech On Site ▶ Running 0 53 / 7
Dispatch 0.0d
Material Management 3.0d
Coordinators 54.4d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
54.4 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 10, 2025 Completed: Feb 25, 2026 (76 days late)
📅
59.0 days Total Age
⏱️
27.4d in Reschedule Longest Stage
🔄
14 transitions Status Changes
⚠️
50.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544293
Need quote
Closed
Q-00031198 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323768 Model: Ferno Washington Inc - Power X1 Notes: DAMAGED BACK REST RELEASE CABLE; NEEDS (1) 2831674 BACK REST RELEASE CABLE
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Daugherty
Owner
Kimberly Hardison
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01317586 (current) Invoiced
Repair • Chris Galasso
Created: Dec 1, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 27.4 days stuck in "Reschedule"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
15.5d / 0.5d SLA
Scheduled
11.4d / 2.0d SLA
Reschedule
27.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
L2 Review
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25 KWeiss, Reviewed pictures and closing w/o for billing review.

2/25/26 DPatton - L2 Review (PX1 cot repair)

02/13/2026 LHill-Called (410)-847-4717 spoke with Joshua Daugherty. He confirmed 02/20 with tech arrival between 9-11 works for him.

See logged call on WO-01310612.


02/13/2026 LHill-tracked parts-Your shipment

1Z01E3E70391253488

 Delivered On

Friday, December 05 at 11:57 A.M. at Other

RUNNEMEDE, NJ


2/4 MOwens MBateman sent a FU email to Josh Daugherty asking what date and time would work to reschedule the return visit.

12/24 MOwens Called and spoke to Josh. He said any day during the week of Jan 5th works for him for the return visit. I confirmed scheduling the visit for Tues. 1/6 with arrival around 10am.

12/4 MOwens Sent email to Joshua asking when we can schedule the repair/PM visit.

🔧 Work Performed
REPLACED BACK REST RELEASE CABLE; TESTED GOOD
🔍 Technician Findings
SNAPPED BACK REST RELEASE CABLE
⚠️ Problem Description
Q-00031198 Follow up to WO-01310612 Inspection #: 30775 Asset ID: 13323768 Model: Ferno Washington Inc - Power X1 Notes: DAMAGED BACK REST RELEASE CABLE; NEEDS (1) 2831674 BACK REST RELEASE CABLE https://www.ebiotrack.com/workorder.php?wo=70019
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Nov 17, 12:42 AM
Case Number: 00544293
Subject: Need quote
Status: Closed
⚠️ 9.0 business days
📋
▶
4 Work Order Created Dec 1, 9:48 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00085981
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 3, 1:47 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 3h
👷
▶
2 Technician Assigned Dec 3, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
🔩
2x Parts Added Dec 3, 3:46 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-06T15:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Chris Galasso Jan 6, 3:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 23h
🚨 28.0 business days
👷
▶
3 Technician Assigned Feb 16, 9:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-20T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Reschedule
To: Scheduled
Duration in Previous: 40d 17h
⏳ 4.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 20, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
⏱️
▶
3 5x Labor Added Feb 20, 10:57 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 7h 57m
🏁
Status: Closed by Chris Galasso
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.1 business days
👀
Status: L2 Review by Diane Patton Feb 25, 9:15 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 10h
🏁
Status: Closed by Keith Weiss Feb 25, 9:53 AM
From: L2 Review
To: Closed
Duration in Previous: 37m
📄
▶
3 Status: Ready to Bill Feb 26, 9:13 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254933

Bottlenecks

Assigned
Duration: 15.5 business days (threshold: 4.0 business hours)
Exceeded by 15.0 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Reschedule
Duration: 27.4 business days (threshold: 2.0 business days)
Exceeded by 25.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544293
Closed
📦
Parts Order 00085981
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Chris Galasso
Scheduled
Feb 20, 9:00 AM
Created
Dec 1, 9:48 AM
Invoice #
SM-254933

Work Details (7)

Name Type Status Qty Amount Date
WL-03025244 Parts Open 1 $59.00 Dec 3, 3:46 PM
WL-03025245 Expenses Open 1 $0.00 Dec 3, 3:46 PM
WL-03114916 Labor Open 0.75 $0.00 Feb 20, 10:57 PM
WL-03114917 Labor Open 0.5 $0.00 Feb 20, 10:57 PM
WL-03114918 Labor Open 2 $0.00 Feb 20, 10:57 PM
WL-03114919 Travel Open 98 $0.00 Feb 20, 10:57 PM
WL-03114920 Expenses Open 1 $0.00 Feb 20, 10:57 PM

Details