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WO-01317588 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PETNET Solutions — 1350 Manufacturing St Ste 105, Dallas TX, 75207

Dec 1, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (19 biz days early)
Active: 41 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Dec 1 → Jan 28, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Dec 1, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Jan 28 Assigned ▶ Running 39 39
Jan 28 → Jan 29 Reschedule ▶ Running 1 40
Jan 29 → Jan 29 Scheduled ▶ Running 0 40
Jan 29 → Jan 30 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 42.0d
Field Work 0.7d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.0 days
Over SLA
Field Work
0.7 days
Billing
3.0 days
Over SLA
Created: Dec 1, 2025 Due: Feb 28, 2026 Completed: Jan 30, 2026 (29 days early)
📅
41.6 days Total Age
⏱️
40.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547571
6007561404
Closed
28R SYS-GC-8860 Contract ends 12/31/2025 repair included PM G2790A CN2134D007 Agilent 8860 GC System Custom G4513A US21370782 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Pinkey Rahman
Owner
Leona Coonrod
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317588 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Dec 1, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 40.0 days stuck in "Assigned"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
40.0d / 0.5d SLA
Reschedule
2.0d / 2.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


TRAVEL ON WO-01324228

01/2an email was send to Hanna To input the work performed.


01/29/2026 GC PM was completed per Agilent. GC parts were replaced. All tests passed. Customer provided parts. MD


2nd call of today. Travel, mileage and zone are on


Please assign to Maria Davis ARP to site is 53 miles. Zone 2

🔧 Work Performed
GC PM was completed per Agilent. GC parts were replaced. All tests passed. Customer provided parts. MD
⚠️ Problem Description
28R SYS-GC-8860 Contract ends 12/31/2025 repair included PM G2790A CN2134D007 Agilent 8860 GC System Custom G4513A US21370782 7693A Autoinjector
📄 Description
Agilent 8860 GC System (Gas Chromatograph)
📞 Call Description
FEB 2025 GC PM

Timeline

📞
▶
4 Case Linked Dec 1, 9:50 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01317588
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 40.0 business days
🔄
Status: Reschedule by Maria Davis Jan 28, 11:06 AM
From: Assigned
To: Reschedule
Duration in Previous: 58d 1h
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Jan 29, 6:09 PM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-02-06T16:00:00.000+0000
🔧
Status: Tech On Site by Maria Davis
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
2 Labor Added Jan 30, 12:01 AM
Labor Added → Status: Completed
✔️
Status: Completed by Maria Davis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 53m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 9h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547571
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Feb 6, 11:00 AM
Created
Dec 1, 9:51 AM
Invoice #
SM-253062

Work Details (1)

Name Type Status Qty Amount Date
WL-03084490 Labor Open 3 $285.00 Jan 30, 12:01 AM

Details