Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317656 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Dec 1, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (266 biz days early)
Active: 4 biz days
🕐 Clock stopped: Tech Off Site (Dec 6, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 6, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 1, 2025 Tech Off Site: Dec 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Scheduled ▶ Running 0 0
Dec 1 → Dec 6 Tech On Site ▶ Running 4 4
Dispatch 0.0d
Coordinators 0.4d
Field Work 4.4d
Billing 7.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
4.4 days
Over SLA
Billing
7.6 days
Over SLA
Created: Dec 1, 2025 Due: Dec 31, 2026 Completed: Dec 6, 2025 (390 days early)
📅
4.9 days Total Age
⏱️
4.7d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 5, 2025
Visit 5 Dec 6, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547640
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317656 (current) Invoiced
FCO • Konstantin Barskiy
Created: Dec 1, 2025 • Closed: Dec 6, 2025
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 4.7 days stuck in "Ready to Bill"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
4.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
8.0d
WO Correction Needed
2.9d
Ready to Bill
4.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 RArnold- Dispatching to Konsta

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 1, 11:22 AM
Case Number: 00547640
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 1, 11:41 AM
Work Order: WO-01317656
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 1, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 19m
🔧
Status: Tech On Site by Konstantin Barsky Dec 1, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 28m
💵
2x Expenses Added Dec 1, 3:36 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Dec 1, 7:56 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 2.5
💵
Expenses Added Dec 1, 8:04 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.5 business days
🚗
▶
2 Status: Tech Off Site Dec 6, 12:11 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.25, 0.25
⏱️
3x Labor Added Dec 6, 1:13 PM
Type: Labor
Status: Open
Qty: 0.25, 4
⏱️
4x Labor Added Dec 6, 6:13 PM
Type: Labor
Status: Open
Qty: 10, 0.25
✔️
Status: Completed by Konstantin Barsky Dec 6, 6:54 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 6h 43m, 0m
⏳ 1.0 business days
⏱️
Labor Added Dec 8, 10:06 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 10:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 11, 3:40 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Dec 13, 1:18 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 21h
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 8:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 3:07 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 6h
📄
Status: Ready to Bill by Timothy Amburgey Dec 19, 1:26 PM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 22h 19m
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 14h

Bottlenecks

Tech On Site
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00547640
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 1, 8:00 AM
Created
Dec 1, 11:41 AM
Invoice #
N/A

Work Details (20)

Name Type Status Qty Amount Date
WL-03022631 Expenses Open 1 $0.00 Dec 1, 3:36 PM
WL-03022632 Expenses Open 1 $0.00 Dec 1, 3:36 PM
WL-03022966 Labor Open 1 $0.00 Dec 1, 7:56 PM
WL-03022968 Labor Open 0.25 $155.00 Dec 1, 7:56 PM
WL-03022967 Labor Open 2.5 $237.50 Dec 1, 7:56 PM
WL-03022975 Labor Open 0.25 $0.00 Dec 1, 7:58 PM
WL-03022976 Labor Open 2.5 $237.50 Dec 1, 7:58 PM
WL-03022977 Labor Open 0.25 $155.00 Dec 1, 7:58 PM
WL-03022988 Expenses Open 1 $0.00 Dec 1, 8:04 PM
WL-03029234 Labor Open 2.25 $237.50 Dec 6, 12:14 PM
WL-03029233 Labor Open 0.25 $0.00 Dec 6, 12:14 PM
WL-03029235 Labor Open 0.25 $155.00 Dec 6, 12:14 PM
WL-03029280 Labor Open 0.25 $0.00 Dec 6, 1:13 PM
WL-03029282 Labor Open 0.25 $0.00 Dec 6, 1:13 PM
WL-03029281 Labor Open 4 $0.00 Dec 6, 1:13 PM
WL-03029414 Labor Open 10 $950.00 Dec 6, 6:13 PM
WL-03029413 Labor Open 0.25 $0.00 Dec 6, 6:13 PM
WL-03029415 Labor Open 2 $620.00 Dec 6, 6:13 PM
WL-03029416 Labor Open 0.25 $0.00 Dec 6, 6:13 PM
WL-03029942 Labor Open 0.016666666666667 $266.00 Dec 8, 10:06 AM

Details